Jessica Allen
Aurora,CO
Summary
Focused Transportation Clerk pursuing an opportunity to bring an invaluable new facet to a challenging role. Detail-oriented and hardworking with an aptitude for accurately completing shipping documentation and business correspondence.
Proactive Transportation Clerk bringing a proven history of success in transportation clerical duties, including shipment monitoring, and logistics coordination illustrated across many years. Well-versed in managing competing priorities to offer clerical support to transportation managers.
Overview
6
6
years of professional experience
Work History
Transportation Clerk
Sygma
Denver , Colorado
05.2024 - Current
- Assisted with the coordination of transportation services for incoming and outgoing shipments.
- Maintained records of all shipments, including type, weight, and destination.
- Monitored inventory levels to ensure timely delivery of goods.
- Received and dispatched calls for emergency services.
- Updated records of driver locations, delays, and cancellations.
- Created daily reports detailing response times, call volumes, and other pertinent information.
- Assigned drivers to appropriate routes based on customer needs.
- Provided timely updates to customers regarding their orders or requests.
- Maintained logs of all incoming calls and assigned tasks.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Ensured compliance with safety regulations and company policies.
Assistant /Customer and Dispatching Service Representative
Griffie logistics
Denver , CO
04.2022 - 05.2024
- Greeted customers, listened to their vehicle concerns, and wrote up service orders.
- Reviewed work orders with technicians, ensured accuracy of labor times and parts costs.
- Provided cost estimates for additional repairs and services requested by customers.
- Communicated repair information to customers in a professional manner.
- Performed basic administrative duties such as filing paperwork, answering phones, and scheduling appointments.
- Maintained customer database with current contact information and vehicle records.
- Processed payments for completed services using cash register or point-of-sale systems.
- Monitored inventory levels of shop supplies and ordered new materials when needed.
- Coordinated pick-up times with customers to ensure timely delivery of goods.
- Monitored daily shipment progress to ensure on-time delivery of products.
- Verified accuracy of freight bills before submitting payment requests to accounts payable department.
- Generated reports on shipments, deliveries and other pertinent information.
- Reconciled discrepancies between purchase orders and invoices upon receipt of goods.
- Scheduled loads according to priority and available equipment.
Thermo King
Service writer
Denver , CO
01.2021 - 04.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked with cross-functional teams to achieve goals.
Administrator
Big O Tires warehouse
Denver , CO
04.2019 - 12.2021
- Answered incoming calls and responded to customer inquiries.
- Assisted in the development of new administrative systems, procedures and policies.
- Managed office supplies inventory and placed orders when necessary.
- Maintained filing system for important documents such as contracts and invoices.
- Provided general administrative support to staff members.
- Coordinated meetings, conferences, travel arrangements.
- Updated databases with new employee information, job changes and terminations.
- Created presentations using Microsoft PowerPoint for senior management team members.
Education
ASSOCIATE OF ARTS - physical therapy
ARAPAHOE COMMUNITY COLLEGE
Skills
- Invoice generation
- Transportation solutions
- Report generation
- Invoicing procedures
- Deadline management
- Route logs
- Spreadsheet management
- Load planning
- Vehicle maintenance
- Claims resolution
- Shipping coordination
- Transportation planning
- Shipping documentation
- Invoice processing
- Route optimization
- Shipment tracking
Additional Information
- Documentation: Preparing shipping documentation and ensuring that the correct products are sent to the right location
- Tracking: Tracking shipments and maintaining logs
- Safety: Adhering to safety standards
- Communication: Answering phones, taking messages, and communicating with drivers and vendors
- Inventory: Verifying inventory and collecting dues
- Dispatching: Dispatching Trailers and monitoring the use of district
- Coordinate with clients and suppliers: Act as a liaison between clients, suppliers, and drivers to relay information and resolve issues
- Monitor drivers: Review driver logs, check for errors or violations, and monitor driver hours
- Maintain records: Keep up-to-date records of transactions, billing histories, and orders
- Communicate with drivers: Use software to map routes and communicate with drivers in transit
- Handle customer complaints: Respond to customer inquiries and complaints
- Negotiate rates: Negotiate rates and delivery timelines
Timeline
Transportation Clerk
Sygma
05.2024 - Current
Assistant /Customer and Dispatching Service Representative
Griffie logistics
04.2022 - 05.2024
Thermo King
Service writer
01.2021 - 04.2022
Administrator
Big O Tires warehouse
04.2019 - 12.2021
ASSOCIATE OF ARTS - physical therapy
ARAPAHOE COMMUNITY COLLEGE