JESSICA ALONZO
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Key Holder
Everything but water
08.2025 - Current
- Handheld payment through gift cards and credit/debit cards
- Acting assistant manager while looking for new assistant manager.
- Trained new staff on store policies, customer service, and operational procedures.
- Collaborated with team members to create a welcoming shopping environment.
- Ensured compliance with visual merchandising standards set by the company.
- Replenished merchandise displays throughout the store as needed.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Maintained up-to-date knowledge of company products and services.
- Collaborated with management on developing strategic plans for achieving business goals.
Sales Lead
Sketchers
01.2024 - 08.2025
- Handheld payment through cash, gift cards, and credit/debit cards. As well as processing exchanges or returns smoothly.
- Provide customers with the correct size and style for their need.
- Helped Store Manager and Assistant Manager with task as well as handling complaints
- Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
- Supervised bank deposits and security procedures to support store opening and closing.
Store Associate and Cashier
Burlington
09.2023 - 01.2024
- Maintain a clean and stable environment for customers and coworkers.
- Handheld payment through cash, gift cards, and credit/debit cards.
- Provide customers with high quality service to ensure their satisfaction.
- Handled returns and exchanges according to store policies.
Cashier, Buser, Waitress
Finas Cocina
07.2016 - 09.2023
- My family own restaurant
- Provide optimal customer experience as a waiter by accurately taking customers orders, while simultaneously enhancing customer service and verbal communication skills.
- Keep a clean environment for customers as well as co-worked and myself.
- Worked closely with front-end staff to assist customers.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Supervised and coordinated activities of restaurant staff to ensure customer service standards are met.
Education
GODINEZ FUNDAMENTAL HIGH SCHOOL
09.2019 - 06.2023
Skills
- Bilingual (Spanish and English)
- Learning American Sign Language
- Mathematics
- Willing to learn
Timeline
Key Holder
Everything but water
08.2025 - Current
Sales Lead
Sketchers
01.2024 - 08.2025
Store Associate and Cashier
Burlington
09.2023 - 01.2024
GODINEZ FUNDAMENTAL HIGH SCHOOL
09.2019 - 06.2023
Cashier, Buser, Waitress
Finas Cocina
07.2016 - 09.2023