Jessica Alonzo
Syracuse,IN
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
19
19
years of professional experience
Work History
Regional Operations Manager
Leaders Staffing
Goshen, IN
11.2018 - Current
- Educated employees on corporate policy and procedure compliance to facilitate improved operations outcomes.
- Visited approximately 3 locations weekly to ensure each location as fully functional and operating effectively.
- Supported regional branches with turnaround management processes, increasing organization and efficiency to enhance profitability.
- Verified adherence to OSHA and internal safety standards to minimize risks and enhance workplace safety.
- Controlled expenses, eliminated waste, reduced overhead costs and developed operating budgets.
- Recruited and trained 13 employees to enable adherence to common standards and procedures.
- Supported and planned various effective marketing and sales strategies.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Prepared staff work schedules and assigned team members to specific duties.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Mitigated business risks by working closely with staff members and assessing performance.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Hired talented, trainable team members and drove new business strategies to grow revenues.
- Mentored and guided general managers on proper processes and methodologies.
- Improved individual location efficiency through effective leadership restructure.
- Handled human resource concerns and established plans to handle issues consistently and efficiently.
- Aligned procedures and protocols with changing business demands.
- Managed diverse administrative, financial and documentation requirements.
- Penetrated new markets by investigating competitor products, services and trends.
- Organized and conducted recruiting events at area colleges.
Production Manager
Wildman Business Group
06.2014 - Current
- Job duties included but were not limited to: training and development of new/ current employees
- Work with other Leads and Supervisors of other departments to achieve production goals and make sure standards are met
- Implementing and establishing of department projects
- Update employee files and attendance
- Report payroll and production bonuses to Human Resources
- Complete
- Daily Production Records
- Communicate daily with Vice President of Operation, CEO and GM
- Creation implementation of Department SOP's
- Production Manager job duties included but were not limited to: Assist in training and development of new/current employees
- Work with other Leads and Supervisors of other departments to achieve production goals and make sure standards are met
- Assist
- Production Manager in preparation for production by testing equipment, setting up parameters and production flow to ensure process is carried out properly
- Assist Human Resources with the hiring and new employee onboarding process for Spanish speaking applicants.
BDB Supervisor/BDB Lead/ CTQ Monitor
Serenade Foods Inc
06.2008 - 06.2014
Gulfstream Coach
Final Finish
12.2006 - 03.2008
- Assuring good quality of units/motor homes shipment, cleaning and repairing units/motor homes, installing carpet, handy with power tools
Upholstery Technician/Paint Prep
Godfrey Marine
Syracuse, IN
01.2006 - 06.2006
EMT-Trainee
Milford EMS
10.2005 - 05.2006
- Assist Certified EMT's in emergency calls, providing proper equipment for EMT's, assisting patients that have been injured.
Cashier/Assistant Manager
Dollar General
01.2005 - 10.2005
BDB Supervisor
- Job duties included but were not limited to: training and development of new/current employees
- Work with other Leads and Supervisors of other departments to achieve production goals and make sure standards are met
- Implementing and establishing of department projects
- Update employee files and attendance
- Complete Daily Production Records
- Communicate daily with Senior Planner and
- Manufacturing Support
- Training completed on GMP'S, HACCP and SSOP'S
- BDB Lead job duties included but were not limited to: Assist in training and development of new/current employees
- Work with other Leads and Supervisors of other departments to achieve production goals and make sure standards are met
- Assist
- Production Supervisor in preparation for production by testing equipment, setting up parameters and production flow to ensure process is carried out properly
- CTQ Monitor job duties included were but not limited to: keeping accurate documentation of product, weight check of product every hour, making sure good quality product is package
- Take samples and run test to make sure ingredients are accurate
- Check room temperature for freezers are accurate.
Upholstery/Paint Prep
- Assembly of boat seats; gluing and foaming, Prepped boats for paint work, buffed out scratches, removal of excess foam.
Customer Service
- Cash handling, Assisted in hire and termination process, employee scheduling
- Inventory checks, Invoice orders, unloading of shipments.
Education
Associate of Arts - Criminal Justice in Criminal Justice
University of Phoenix
01.2010
Diploma -
James Madison High School
05.2002
Skills
- Project Management
- Manufacturing
- Clerical experience
- Troubleshooting/Problem-Solving
- Employee Relations
- Customer service
- Strategic Planning
- Expense Tracking
- Federal Regulations
- Performance Tracking Proficiency
- Safety Protocol
- Document Flow Coordination
- Compliance Management
- Customer and Vendor Relations
- Business Development
- Operations Management
- Customer Service
- Content Workflow
- Recruitment and Hiring/Onboarding
- Data Management
- Customer Service Management
- Team Leadership
- Staff Development
- Business Leadership
- Performance Improvement
- Revenue Growth
- Process Improvements
- Customer Retention
- Recruiting and Hiring
- Payroll Administration and Timekeeping
- Policy Development and Enforcement
- Performance Evaluations
Languages
- Bilingual: English/Spanish
Timeline
Regional Operations Manager
Leaders Staffing
11.2018 - Current
Production Manager
Wildman Business Group
06.2014 - Current
BDB Supervisor/BDB Lead/ CTQ Monitor
Serenade Foods Inc
06.2008 - 06.2014
Gulfstream Coach
Final Finish
12.2006 - 03.2008
Upholstery Technician/Paint Prep
Godfrey Marine
01.2006 - 06.2006
EMT-Trainee
Milford EMS
10.2005 - 05.2006
Cashier/Assistant Manager
Dollar General
01.2005 - 10.2005
BDB Supervisor
Upholstery/Paint Prep
Customer Service
Associate of Arts - Criminal Justice in Criminal Justice
University of Phoenix
Diploma -
James Madison High School
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