Jessica Alvarado
Jamaica,NY
Summary
Well spoken individual with desire to work and succeed. Very reliable, quick learner, and multitasker willing to work within a team or alone setting. Years of experience with customer service, leadership, and strategizing. Fluent in English and Spanish, both verbal and written. Hardworking individual with solid understanding of operational practices and safety standards. Capably comprehends and follows detailed instructions to complete work tasks. Contributes to overall team success with field knowledge and dedication to going beyond to properly complete tasks.
Overview
9
9
years of professional experience
Work History
Crew Member
Trader Joes
10.2023 - Current
- Provide excellent customer service in a fast-paced, team-oriented environment, consistently maintaining a positive and welcoming atmosphere for customers
- Work collaboratively with fellow crew members to ensure daily operations run smoothly, including opening/closing duties, cleaning, and maintaining store standards
- Operate cash register and handle transactions accurately, including returns and exchanges, ensuring a smooth and efficient checkout experience
- Consistently achieved high performance in daily operational tasks, including stock replenishment and merchandising
Customer Service Supervisor
Burlington
10.2018 - 11.2023
- Supervise and mentor a team of customer service associates, providing guidance, support, and training to ensure high standards of service and operational efficiency
- Handle customer inquiries, concerns, and complaints in a professional and empathetic manner, ensuring prompt resolution to maintain customer satisfaction and loyalty
- Oversee the daily operations of the customer service department, including processing returns and exchanges, managing the cash register, and handling customer transactions
- Train new employees on customer service protocols, product knowledge, and store operations, fostering a positive team culture and promoting customer satisfaction
- Prepare and execute store opening and closing procedures, including cash handling and reconciliation, ensuring accuracy and accountability
- Recognized by management for consistent leadership for excellence in customer service and team development
Phlebotomist
Express Medical Care
02.2023 - 09.2023
- Prepare patients for blood draws by explaining procedures, alleviating concerns, and providing comfort, maintaining a compassionate and professional demeanor
- Maintain sterile techniques and adhere to infection control protocols to prevent contamination and ensure patient safety
- Track and update patient records in electronic health systems (EHR), ensuring all information is accurate and up-to-date
- Coordinate with laboratory staff to ensure timely processing and transportation of specimens, minimizing turnaround time for test results
Concession Stand
Madison Square Garden
08.2018 - 08.2019
- Prepare and serve a variety of food and beverages, adhering to food safety and sanitation guidelines to ensure product quality and customer safety
- Maintain cleanliness and organization of the concession stand area, including stocking supplies, cleaning food prep areas, and disposing of waste in compliance with health regulations
- Work collaboratively with a team of concession workers, ensuring efficient service during peak event times, while maintaining high levels of customer satisfaction
- Recognized for exceptional customer service during high-traffic events, receiving positive feedback from guests and supervisors
Customer Service Representative
Toys R Us
07.2016 - 07.2018
- Provide friendly, efficient, and knowledgeable customer service to assist shoppers in finding products, answering inquiries, and offering recommendations based on customer needs
- Address customer concerns, resolve complaints, and manage returns and exchanges according to company policies, ensuring customer satisfaction and retention
- Promote customer loyalty programs, encouraging sign-ups and educating customers on the benefits and rewards available
- Assist with product organization, stocking, and inventory management, ensuring products are properly displayed and easily accessible on the sales floor
Education
CERTIFIED PHLEBOTOMIST TECHNICIAN -
NY INSTITUTE OF MEDICAL CAREERS
02.2023
BARUCH COLLEGE -
06.2018
High School Diploma -
Queens Gateway To Health Sciences Secondary School
Jamaica, NY06-2016
Skills
- Management
- Time management
- Venipuncture
- Communication
- Customer service
- Computer skills
- Crew leadership
- Reliability and punctuality
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Crew Member
Trader Joes
10.2023 - Current
Phlebotomist
Express Medical Care
02.2023 - 09.2023
Customer Service Supervisor
Burlington
10.2018 - 11.2023
Concession Stand
Madison Square Garden
08.2018 - 08.2019
Customer Service Representative
Toys R Us
07.2016 - 07.2018
CERTIFIED PHLEBOTOMIST TECHNICIAN -
NY INSTITUTE OF MEDICAL CAREERS
BARUCH COLLEGE -
High School Diploma -
Queens Gateway To Health Sciences Secondary School