Jessica McCallister
Winston-Salem,USA
Summary
Experienced in customer engagement and lead management with a proven ability to generate and nurture leads. Skilled in seamless communication and follow-up, resulting in higher conversions and improved customer satisfaction. Known for reliability, flexibility, and a strong focus on team collaboration to achieve desired outcomes in a dynamic business environment.
Overview
20
20
years of professional experience
Work History
BDC Representative
Modern Toyota
06.2020 - 04.2024
- Maintain customer database and follow-up through current Customer Resource Management.
- Entry data into all required systems.
- Optimized CRM system usage for efficient tracking of leads, prospects, and client communication history.
- Provided exceptional customer service through active listening, empathetic responses, and timely problem resolution.
- Collaborated with sales team to ensure seamless transition from initial contact to final sale, enhancing client relationships.
- Nurtured existing client relationships through regular check-ins via phone or email correspondence.
Customer Service Account Manager
Le Bleu Enterprises
04.2023 - 01.2024
- Assisted in the development of marketing campaigns targeting specific demographics within the customer base that resulted in increased leads generated from those demographics.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined account management processes for improved efficiency and productivity.
- Mentored junior team members in effective account management techniques for their professional development.
CRC Sales Agent
Flow Automotive Companies
11.2019 - 06.2020
- Established and maintained relationships with clients and customers
- Presented products to clients and 39 dealerships throughout North Carolina and Virginia.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of all makes and models of our automotive products or services to promote sales.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
Purchasing Assistant
Environmental Air Systems, LLC
06.2017 - 12.2019
- Researched and achieved cost savings in material procurement and initiated continuous improvement.
- Maintained accurate records of purchases, pricing, and documentation for audit purposes.
- Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
- Established and managed supplier and vendor relationships.
- Prepared purchase orders accurately and followed up with suppliers to confirm receipt and delivery schedules.
- Tracked purchase orders and followed up with vendors and carriers to support timely deliveries.
- Managed a diverse portfolio of suppliers, ensuring timely delivery of goods and services at competitive prices.
- Developed and maintained detailed records of all procurement activities for accurate tracking and reporting purposes.
- Maintained ongoing communication with suppliers to promote workflow and respond to inquiries.
Administrative Assistant
North Point Chrysler Dodge Jeep Ram
01.2016 - 01.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Service Manager
Texas Roadhouse
01.2004 - 01.2015
- Began as a hostess in 2004 and worked my way to Service Manager within 8 years
- Positions held included hostess, front door coordinator, server, bartender, corporate trainer, and Service Manager
- Responsible for managing all Front of House functions customer service and managerial
- Accordingly, to increase sales and revenue
- Interviewed and Screened applicants
- Maintained guest as well as employee satisfaction, including resolution of all concerns and complaints
- Ensured daily that all employees work as a team to achieve projects in a timely manner
- Trained new as well as current employees across the southeastern region
- Met with customers to discuss service needs and offer available solutions.
- Resolved customer complaints in professional and timely manner.
Lead Teller & Insurance Services Rep III
Wachovia, A Wells Fargo Company
01.2010 - 01.2012
- Responsible for supervising the teller line and assisting in any type of complex transactions
- Provide excellent customer service within established guidelines
- Identify customer needs and refer to appropriate department
- Increase sales and revenue while upholding integrity
- Lead morning huddles and assist with teller coaching
- First place in the region in sales and customer service scores for 4 consecutive quarters
- Other Duties: Safe Deposit, ATM Processing, Night Drop
Education
Associate of Applied Science - Business Adminustration
Forsyth Technical Community College
Winston-SalemSkills
- CRM software
- Goal oriented
- Performance tracking
- Appointment setting
- Follow-up calls
- Opening and closing procedures
- Account servicing
- Food safety and sanitation
- Cash handling
Timeline
Customer Service Account Manager
Le Bleu Enterprises
04.2023 - 01.2024
BDC Representative
Modern Toyota
06.2020 - 04.2024
CRC Sales Agent
Flow Automotive Companies
11.2019 - 06.2020
Purchasing Assistant
Environmental Air Systems, LLC
06.2017 - 12.2019
Administrative Assistant
North Point Chrysler Dodge Jeep Ram
01.2016 - 01.2017
Lead Teller & Insurance Services Rep III
Wachovia, A Wells Fargo Company
01.2010 - 01.2012
Service Manager
Texas Roadhouse
01.2004 - 01.2015
Associate of Applied Science - Business Adminustration
Forsyth Technical Community College
Similar Profiles
Amanda BarnesAmanda Barnes
Internet Sales at Modern ToyotaInternet Sales at Modern Toyota
Sylvia PaceSylvia Pace
Front Desk Receptionist at Modern ToyotaFront Desk Receptionist at Modern Toyota
Gregory Speas, Jr.Gregory Speas, Jr.
Auto Claims Adjuster at Modern AutomotiveAuto Claims Adjuster at Modern Automotive