Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Quote
Timeline
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Jessica Anderson

Arlington,TN

Summary

Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.

Overview

20
20
years of professional experience

Work History

Supervisor

Methodist LeBonheur Healthcare
02.2019 - Current
  • Built and customized Flight Vector software to fit the needs of the hospital and pediatric transport team.
  • Built custom reports to track service requests and documentation of appropriateness of care for multiple departments.
  • Devised and implemented processes and procedures to streamline operations.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Supervised an active staff of 17 in addition to multiple crews each day.

Communications Specialist

Hospital Wing
12.2014 - 02.2019
  • Maintained flight and events logs, aircrew flying records and flight operations records of incoming and outgoing flights.
  • Scrutinized and managed flow of incoming and outgoing aircraft, providing guidance and support as needed.
  • Conducted regular safety inspections and audits to identify potential hazards and prevent accidents and injuries.
  • Investigated accidents and incidents to determine root causes and develop corrective actions to address underlying issues.
  • Monitored up to 7 aircraft with ongoing flights.
  • Taught landing zone classes to outside agencies to maintain safety in all situations.
  • Liaised with Memphis Air Traffic Control and the Federal Aviation Administration to maintain safe airspace for all helicopter traffic.

Assistant Director

Eagle Medical Services
02.2009 - 07.2013
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Trained and mentored new employees on industry practices and business operations.
  • Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
  • Created and updated records and files to maintain document compliance.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Paramedic Firefighter

Memphis Fire Department
02.2007 - 08.2012
  • Delivered advanced cardiac life support (ACLS), basic life support (BLS), and pediatric advanced life support (PALS) under pressure.
  • Responded to daily emergencies and worked alongside firemen and EMTs.
  • Adapted treatment plans quickly and effectively based on changing patient conditions and reactions.
  • Evaluated situation at emergency sites to determine and execute most effective methods for saving life and property.
  • Averaged 10-14 calls per 24 hour period.

EMT/Paramedic

Rural Metro Ambulance Service
Memphis, TN
02.2004 - 03.2007
  • Delegated life-saving tasks to provide comprehensive treatment to triaged patients in emergency situations.
  • Administered continuous 12-lead electrocardiogram monitoring to record heart rhythms in patients with acute coronary syndrome.
  • Transported critically ill and injured patients to nearest medical center, using advanced life support equipment as needed.
  • Trained new paramedics on proper procedures and protocols to maintain best practices and promote great patient care.

Education

Bachelor of Science - Healthcare Administration

Columbia Southern University
Orange Beach, AL
05.2024

Associate of Science - Paramedic

Southwest Tennessee Community College
Memphis, TN
05.2017

Skills

  • Process Improvement
  • Effective Communication
  • Critical Thinking
  • Logistics Coordination
  • Customer Relationship Management
  • Conflict Mediation
  • Complaint Resolution
  • Emergency Situations
  • Aircraft Routing
  • Mobile Location-Based Services Software

Accomplishments

  • Methodist Healthcare Power of One Award winner for going above and beyond for a family that was experiencing loss.
  • Transitioned all pediatric outpatient clinics (40+) to telehealth in 13 days at the start of COVID.
  • Achieved better accountability by introducing Flight Vector for dispatch and call tracking tasks.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

You will recognize your own path when you come upon it because you will suddenly have all the energy and imagination you will ever need.
Sara Teasdale

Timeline

Supervisor

Methodist LeBonheur Healthcare
02.2019 - Current

Communications Specialist

Hospital Wing
12.2014 - 02.2019

Assistant Director

Eagle Medical Services
02.2009 - 07.2013

Paramedic Firefighter

Memphis Fire Department
02.2007 - 08.2012

EMT/Paramedic

Rural Metro Ambulance Service
02.2004 - 03.2007

Bachelor of Science - Healthcare Administration

Columbia Southern University

Associate of Science - Paramedic

Southwest Tennessee Community College

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Jessica Anderson