Jessica Anderson
Jacksonville,FL
Summary
Hardworking Account Manager assistant with strong verbal and written communication skills. Experience working directly with members to service accounts and clients. Motivated to provide salesmanship techniques to exceed sales goals. Understanding the value in building a positive relationship with new members while maintaining relationships with existing ones.
Overview
11
11
years of professional experience
Work History
Account Manager Assistant
ProSource Wholesale Flooring
Jacksonville, FL
12.2022 - Current
- Provide support to Account Managers with daily tasks such as scheduling appointments, preparing emails.
- Coordinated with vendors to ensure timely delivery of materials or services to clients.
- Listened to members/client's needs to identify and recommend best products and services.
- Handled customer inquiries regarding accounts, billing, payments by telephone or email communication.
- Assisted Members/clients with selections of material for home projects, created quotes, and placing orders.
- Followed up on existing member to maintain relationships.
- Followed up on wed leads to assisted with needs for projects.
- Assist with providing membership information and services to build new relationships with member.
Expeditor
ProSource Wholesale Flooring
Jacksonville, FL
11.2020 - 12.2022
- Welcomed members/clients to front desk and engaged in friendly conversations while conducting check-in process.
- Answered general questions and directed members/clients to appropriate locations.
- Performed data entry into computer systems to maintain accurate records of members/clients information.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Tracked office supplies inventory, placed orders for replenishments as needed and, monitored deliveries upon arrival.
- Handled financial deposits.
- Maintained a safe and cleanliness showroom.
- Priced and labeled products in the showroom.
Escalation Specialist
Total Systems Services, TSYS
Columbus, GA
08.2018 - 06.2020
- Assisted with supervisor takeover calls.
- Assisted with credit card sales goals.
- Responded promptly to inquiries from executive-level customers regarding their complaints or requests.
- Guided employees in handling difficult or complex problems.
- Trained and assisted employees with customer service role.
- Analyzed data related to customer escalations and developed strategies for efficient resolution.
- Conducted follow-up calls with customers to ensure satisfactory resolutions were achieved.
- Updated databases with new and modified customer data.
- Collected deposits or payments and arranged for billing.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Customer Service Representative
Total Systems Services, TSYS
Columbus, Georgia
04.2017 - 08.2018
- Developed and implemented sales strategies to increase credit card applications sales.
- Provided detailed information on fees, interest rates, payment methods, rewards programs and other related topics.
- Assisted customers in making informed decisions on the best credit card product for their needs.
- Assisted customers with their accounts such as payments, balance transfers, cash advances.
- Consulted with customers to resolve service and billing issues.
- Updated databases with new and modified customer data.
- Developed strong customer relationships to encourage repeat business.
- Educated customers on special pricing opportunities and company offerings.
- Answered inbound calls, chats and emails to facilitate customer service.
Pharmacy Technician
CVS Pharmacy
Columbus, Georgia
12.2012 - 03.2016
- Entered prescription information into computer databases.
- Prepared prescription transfers to other pharmacies.
- Received written prescription or refill requests, verifying information for completeness and accuracy.
- Managed filing of prescriptions, both electronically and manually.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Assisted pharmacist with daily duties of inbound calls, outbound call, inventory, and stocking of medications.
- Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
- Assist customer with reaching out to insurance companies for coverage issues.
Education
Accounting
Columbus Technical College
Columbus, GA05-2008
Skills
- Microsoft Office
- Data entry
- Listening Skills
- Verbal/Written Communication
- Relationship Building
- Exceptional Customer Service
- Goal-Oriented
Timeline
Account Manager Assistant
ProSource Wholesale Flooring
12.2022 - Current
Expeditor
ProSource Wholesale Flooring
11.2020 - 12.2022
Escalation Specialist
Total Systems Services, TSYS
08.2018 - 06.2020
Customer Service Representative
Total Systems Services, TSYS
04.2017 - 08.2018
Pharmacy Technician
CVS Pharmacy
12.2012 - 03.2016
Accounting
Columbus Technical College
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