Jessica Anderson

• My current responsibilities include managing a schedule for several HVAC service and plumbing technicians. This entails taking calls and gathering information to dispatch the proper technician for their specialized skill sets. With the information from our technicians, I am able to quote labor, materials and lead times from various vendors to meet our customers needs. We work with several 3rd party dispatch and billing systems that require detailed quotes and invoicing to be submitted on various projects.
• Some of my other duties include time card transmission, running credit card transactions, ticket creation for several departments, PO creation as well as follow up and working directly with project managers to cover any additional needs our technicians might have in the field.

• As a national wholesaler, SPS was able to afford me many opportunities to learn and work with customers and employees in several other states and varying markets. I was able to gain experience in commercial and showroom sales as well as purchasing. My day to day responsibilities included managing multiple incoming platforms which consisted of phone calls, emails and text messages. Being able to work in both inside and outside sales for roughly 30 accounts afforded me many opportunities to build relationships with my customers through follow up, product support and product sourcing.
• SPS utilizes an Epicor system with two different interfaces, of which both I had the opportunity to train. Some of my other responsibilities included customer retention within salesforce, credit card transactions, writing PO's, and updating pricing as need be. While working with purchasing, I was able to further my relationship with our vendors and tackle new programs such as EDI.

• Wilsonart is a global company with an extensive customer base, that had allowed me to hone my customer relation skills tremendously. Being a part of the Wilsonart team has helped me stay true to my previous work with local small business and communities, but had broadened my skills to be able to service nationally recognized companies. A few of my responsibilities included, working with several sources of information to collect ETNs/technical data and pricing. Multi-tasking and organization are key to keeping customers happy and correctly informed.
• Experience with INFOR system for order entry, ETA followup as well as credits and debits.

• As a leasing consultant I learned to work with a very diverse group of people, all under very different circumstances. We were able to connect with customers through tours, follow ups, and helping them find their new place to live at the various properties I worked with. Some of the job duties included resolving tenant conflicts, handling tenant ledgers and rent collection, and keeping the extensive paperwork properly organized and filed.
• Experience with Yardi to help maintain tenants, maintenance requests as well as new tenant prospects.
  
  

Responsibilities of this job included, working with customers to have an enjoyable experience, handling money and following company procedures. I was also given the opportunity to learn several different departments to help with coverage over multiple areas. Time management and multi-tasking were key to service the customer as well as keeping the store clean, organized and keeping up with new products coming in.