Jessica Anderson
Gulf Shores,AL
Summary
Guest centric professional skilled in streamlining operations and elevating dining experiences. Known for driving team collaboration and fostering results-driven environment. Reliable and adaptable, consistently meeting evolving business needs. Expertise in team training, customer service, and operational efficiency.
Overview
25
25
years of professional experience
Work History
Pastry Chef
Perdido Beach Resort
Orange Beach, AL
11.2021 - Current
- Continual recipe development and execution for resort outlets.
- Direct the pastry team, through collaboration and mentorship to elevate and provide next level products to all resort outlets.
- Organize the department to ensure food safety, and optimize inventory systems to control outcomes to desired food cost.
- Develop labor schedules for team of 30, daily checklists to align with company directives, ensuring streamlined workflows and labor cost alignment.
- Partner with Directors to synchronize product delivery and maximize guest satisfaction.
- Leverage both FOH and BOH expertise; fine dining, bartending, and pastry production to provide operational support. Prior positions Voyagers Server & Resort Bartender.
Bar Manager
Carvers Steakhouse
Orange Beach, AL
11.2020 - 11.2021
- Crafted specialty cocktails, recommended wine pairing choices to accompany menu, provided prompt service and created seasonal specialty drink offerings.
- Developed and maintained strong rapport with patrons, increasing repeat visits, while providing friendly rapid service to guests.
- Performed inventory, tracked ingredients needed, prepped garnishes, performed opening/closing duties to keep service running smoothly.
- Responsible for closing duties, including checking out server staff, and maintaining balanced banks.
Vice President
Advanced Insurance Markets, Ltd.
Holt, Michigan
01.2001 - 01.2019
- Administered corporate communications with six insurance companies: tracking loss ratios, volume, annual sales goals, and technology updates.
- Agency spokesperson: created visibility within the community, maintained profitable client relationships, and enhanced communications with company partners.
- Successfully managed agency and led staff, duties included: technology training, interviewing, sales training, disciplinary meetings, and continuing education.
- Oversaw a portfolio of diverse clientele, gaining insight into multiple business operations, while increasing overall sales 10% annually.
Education
ServSafe Manager Certificate -
National Restaurant Association
Executive Leadership Training & Development
Marsh Berry
Bachelor of Arts - Advertising
Michigan State University
Skills
- Guest Engagement
- Team management
- Inventory control
- Workflow and Efficiencies Development
- Passion for guest satisfaction
- Complaint resolution
- Menu planning
- Pastry techniques
- POS system operation
Additional Experience
- Baker/Server & Barista, Buzzcatz Bakery, Orange Beach, AL
- General Manager, Coach’s Pub & Grill, Lansing, MI
- Manager, The English Inn, Eaton Rapids, MI
- General Manager, Reno’s Sports Bar, East Lansing, MI
Timeline
Pastry Chef
Perdido Beach Resort
11.2021 - Current
Bar Manager
Carvers Steakhouse
11.2020 - 11.2021
Vice President
Advanced Insurance Markets, Ltd.
01.2001 - 01.2019
ServSafe Manager Certificate -
National Restaurant Association
Executive Leadership Training & Development
Marsh Berry
Bachelor of Arts - Advertising
Michigan State University