Jessica Andrade
Summary
Professional background reflects a blend of technical proficiency, strong interpersonal skills, reliableness, and a keen adaptability to different sectors. Experience in the renewable energy industry, combined with data entry and customer service skills, shows extensive training for roles that require meticulous data management, customer interaction, and administrative oversight. The bilingual abilities presented also enhance the capability to communicate effectively in diverse environments. Willing to work with a variety of career paths due to eagerness to learn and flexibility.
Overview
4
4
years of professional experience
Work History
HOA Coordinator
Titan Solar Power
08.2021 - 12.2023
- Promoted to the HOA department per the manager's recognition due to high metrics, fast learning skills, diligence and attention to detail.
- Worked in the South Carolina, Illinois and Georgia solar markets; trained for efficiency in 3 states and showed flexibility while working in other markets such as Florida, North Carolina, Virginia, Maryland and Missouri.
- Role required verbal and written communication skills along with technological proficiency, also requires creative solutions to possible problems that arise.
- Enhanced customer satisfaction and collaborated closely with sales reps to streamline the HOA permit approval process.
- Utilized Adobe and Foxit Editor software to edit and organize documents when needed. Required daily signature requests via DocuSign.
- Job responsibilities included inputting correct data in CRM database, daily follow ups and ensuring that deadlines are met.
Data Entry Specialist and Administrative Assistant
Titan Solar Power
09.2020 - 08.2021
- Assisted with solar projects from North and South Carolina uploaded to our NetSuite database.
- Worked with our site survey department to schedule appointments with customers and daily Google Calendar updates.
- Reached out to customers to obtain the necessary documents and information needed to streamline the solar installation process.
- Reviewed documents such as homeowners insurance declarations, utility bills and solar agreement contracts for errors to ensure that solar installation deadlines are met.
- Tasked with reviewing and transferring data from customers to CRM; included customer service, attention to detail, verbal and written communication skills.
- Utilized Adobe to edit and organize documents when needed.
- Required assisting and communicating with sales reps along with ensuring accuracy and timely updates.
- Received additional training to collaborate with our utilities department when needed, assisting with interconnection applications for Duke Energy and Dominion Energy.
Data Entry Specialist
Accelerate Solar
07.2020 - 09.2020
- Temporary role prior to acquisition of Titan Solar Power, no longer in business.
- First data entry role created at Accelerate Solar, I was selected due to my prior work experience and willingness to learn.
- Worked with our site survey department to schedule appointments with customers with daily Google Calendar updates.
- Received training for the specialized solar process requirements for North and South Carolina that are vital for accuracy and project execution.
- Reviewed and uploaded solar customer leads from Microsoft Excel to HubSpot CRM software.
- Enhanced customer satisfaction and built positive relationships with sales teams and Titan partner relations representatives.
- Worked with management and the utilities department to streamline the solar installation process ensuring that deadlines are met.
- Required reaching out to customers to obtain important documents in a timely manner.
- Analyzed homeowners insurance declarations, solar agreement contracts and utility bills.
- Showed eagerness to learn and quickly gained experience with the solar industry, terminology, clerical and liaison skills.
Customer Service Associate and Cashier
Community Thrift Store
08.2019 - 03.2020
- Awarded Employee of the Month due to punctuality, attention to detail and excellent communication skills.
- Acquired experience in customer service along with hands-on cash register training and enhancing organizational skills.
- Required attention to detail and multi-tasking in a fast- paced environment.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Maintained accurate cash drawer and balanced daily totals, ensuring financial integrity.
- Streamlined checkout process for faster service, resulting in reduced wait times for customers.
Education
High School Diploma - Health Sciences And Technical Education
Hawthorne Academy of Health Sciences
Charlotte, NC06.2019
Skills
- Data Entry
- Phone Etiquette
- Clerical Experience
- CRM Software Knowledge
- Customer Service
- Cashiering
- Permit Applications
- Effective Communication
- Problem Solving
- Attention to Detail
- Interpersonal skills
- English - Fluent
- Portuguese - Expert
- Spanish - Limited Working Proficiency
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Limited Working
Timeline
HOA Coordinator
Titan Solar Power
08.2021 - 12.2023
Data Entry Specialist and Administrative Assistant
Titan Solar Power
09.2020 - 08.2021
Data Entry Specialist
Accelerate Solar
07.2020 - 09.2020
Customer Service Associate and Cashier
Community Thrift Store
08.2019 - 03.2020
High School Diploma - Health Sciences And Technical Education
Hawthorne Academy of Health Sciences
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