Jessica Andrews
Tomball
Summary
Dynamic professional with over five years of experience in office management and customer service. Known for strong organizational skills and attention to detail. Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.
Overview
19
19
years of professional experience
Work History
Office Manager
Maintenance Solutions, Inc.
Tomball, TX
05.2021 - Current
- Managed daily office operations to ensure efficiency and productivity.
- Implemented inventory management system to track supplies and reduce costs.
- Trained new employees on office procedures and software tools.
- Oversaw vendor relationships, negotiating contracts for services and supplies.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Registered Dental Assistant
Dr. James H. Beaty
Houston, TX
02.2017 - 04.2021
- Assisted in patient preparation and comfort during dental procedures.
- Maintained sterilization protocols and infection control standards within the clinic.
- Managed appointment scheduling and patient follow-up communications efficiently.
- Collaborated with dentists to ensure accurate charting and documentation of patient records.
- Streamlined inventory management for dental supplies, reducing waste through efficient ordering processes.
- Implemented patient education initiatives regarding oral hygiene and post-procedure care.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Updated patient records regularly after each appointment or procedure to ensure accurate documentation.
- Managed front desk duties, including greeting patients, handling phone calls, and maintaining communication between staff members.
- Explained treatment procedures and instructed patients on home care guidelines.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Maintained a positive attitude under pressure while multitasking in a fast-paced clinical setting, leading to a more pleasant experience for both staff and patients alike.
- Developed relationships with patients by actively listening to their concerns and creating tailored treatment plans accordingly.
- Provided exceptional customer service, addressing patient concerns and answering questions professionally and empathetically.
- Prepared comprehensive radiological images, allowing supervisory dental staff to spot cavities, tooth decay, and areas needing treatment.
- Assisted dentists in performing complex procedures, resulting in successful treatment outcomes for patients.
- Supported dentists during procedures, assisting dental fillings, permanent, and temporary crowns and sealants.
- Reduced patient wait times by maintaining organized patient records and scheduling appointments effectively.
- Took dental images following strict patient protection rules, applying lead aprons.
- Prepared digital X-rays for dentist review, enabling accurate diagnosis and treatment planning.
- Provided post-operative instructions to patients following various treatments such as extractions or root canals.
- Typed patient data into computer system using Eaglesoft while following privacy laws and maintaining high-level accuracy.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Ensured compliance with infection control protocols, contributing to a safe and clean work environment.
- Supported dentists during the administration of local anesthesia, ensuring patient comfort throughout the process.
- Staged tray for procedures by arranging dental instruments and equipment.
- Fabricated custom dental appliances such as mouthguards and whitening trays for improved patient experience.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Scheduled and confirmed patient appointments.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
Oral Surgery Assistant
Dr. Anthony Indovina
Marrero, LA
05.2007 - 09.2015
- Assisted oral surgeons during procedures, ensuring instruments and materials were prepared and sterile.
- Monitored patient comfort levels, providing support to reduce anxiety before, during, and after surgeries.
- Maintained accurate patient records, documenting procedures and treatment plans for future reference.
- Implemented infection control protocols, contributing to a safe surgical environment for patients and staff.
- Trained new staff on operating room protocols and surgical assistance techniques to enhance team efficiency.
- Coordinated with dental labs for timely delivery of prosthetics and other surgical devices to support patient care.
- Developed streamlined processes for instrument sterilization, improving turnaround time between procedures.
- Evaluated surgical supplies inventory regularly, ensuring availability of necessary tools while minimizing waste.
- Minimized complications during surgery by effectively monitoring anesthesia levels under the guidance of an Oral Surgeon or Dental Anesthesiologist.
- Prepared surgical area by ensuring that all necessary dental instruments were sterilized and patients were ready.
- Educated patients prior to surgery regarding what to expect, how to treat pain and which side effects could occur.
- Maintained a safe and clean working environment through proper sterilization of instruments and adherence to infection control protocols.
- Provided high-quality pre-surgical consultations, discussing potential risks, benefits, and alternatives with prospective patients.
- Improved patient comfort by providing oral and emotional support during surgical procedures.
- Assisted in complex procedures, demonstrating advanced knowledge of oral surgery techniques.
- Established trustful relationships with patients throughout their treatment journey ensuring consistent care delivery.
- Greeted patients upon arrival to office and helped prepare for surgeries.
- Increased patient satisfaction by addressing concerns and answering questions prior to surgery.
- Reduced appointment wait times, managing schedules efficiently for both surgeon and patients.
- Calmed nervous patients by speaking softly, answering questions, and providing compassionate care.
- Facilitated smooth administrative processes, accurately recording medical histories and insurance information for each patient.
- Ensured accurate documentation of all surgical procedures, maintaining detailed records in accordance with regulatory requirements.
- Prepared patient X-rays and images for review by dentist.
- Prepared and sterilized instruments and materials for use by dentists.
- Verified patient insurance eligibility and benefits.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
- Scheduled and confirmed patient appointments.
Education
No Degree - Dental Assistant
Eastern College of Health Vocations
Metairie, LA01-2003
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Administrative support
- Document management
- Mail handling
- Scheduling coordination
- Inventory control
- Employee supervision
- Supply management
- Employee training
- Compliance monitoring
- Information protection
- Regulatory compliance
- Schedule management
- Attention to detail
- Multitasking and organization
- Problem-solving abilities
- Active listening
- Effective communication
- Verbal and written communication
- Customer service management
- Phone and email etiquette
Timeline
Office Manager
Maintenance Solutions, Inc.
05.2021 - Current
Registered Dental Assistant
Dr. James H. Beaty
02.2017 - 04.2021
Oral Surgery Assistant
Dr. Anthony Indovina
05.2007 - 09.2015
No Degree - Dental Assistant
Eastern College of Health Vocations