Customer Care Specialist
The Orsini - GHP Property Management
03.2018 - Current
- Assisted in creating a sense of Community by acting as the first level of contact for all future/existing resident inquiries, service requests and concerns; being resolution driven, mediating residents' conflicts by efficiently handling resident requests and concerns by providing recommended alternative solutions, all while promoting positive and proactive resident relations to ensure an outstanding living experience for residents.
- Planned, promoted and executed 3 monthly Community Events
- Trained new hires and created Training Resources to effectively and appropriately deliver knowledge to associates, while standardizing procedures.
- Assisting with utility accounts, providing keys,pest control assigning parking and setting new resident for success