Jessica Anthony

• Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
• Answered customers' questions regarding products, prices, and availability.
• Managed friendly and professional customer interactions.
• Set up new accounts, established customer credit and set up payment methods.
• Developed and implemented sales strategies to increase customer loyalty and retention.
• Used CRM software to maintain detailed contact logs and account records.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Negotiated prices, terms of sales and service agreements.
• Built relationships with customers and community to promote long term business growth.

•Trained and supervised new staff to enhance customer service skills and comply with food safety standards.

•Managed administrative logistics of event planning, booking, and promotions.

•Nurtured and built relationships with clients, vendors, and industry contacts to obtain the best event pricing and services.

•Utilized Microsoft Office for event and employee management.

• Checked flight statuses and plane maintenance for customers.
• Supervised reservations made on online booking sites.
• Monitored accounts receivable and billing departments.
• Sent invoices to clients.

• Developed positive relationships with management, customers and peers through exceptional interpersonal skills and demonstrated integrity

• Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
• Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
• Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
• Coached employees in successful selling methods and encouraged cross-selling to drive revenue.