Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Jessica Arak

Fleetwood,PA

Summary

People-oriented Shift Leader successful at executing new initiatives. Committed to creating workplace culture consistent with organization's mission and values. Continuously evaluates operations for safety concerns and implements strategies to reach targets. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Shift Leader

Dunkin' Donuts
Leesport, PA
08.2024 - 03.2025
  • Assisted in training new employees on shift operations.
  • Resolved customer complaints promptly and professionally.
  • Inspected food preparation areas to ensure proper sanitation standards were met at all times.
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.
  • Maintained an organized work environment by delegating tasks to staff as needed.
  • Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
  • Educated customers about offerings, promotions and pricing to boost sales.
  • Handled escalated customer concerns and emergencies in absence of manager or supervisor.
  • Maintained cleanliness and organization of the work area to uphold company standards.
  • Resolved customer complaints promptly to maintain a high level of satisfaction.
  • Identified needs of customers promptly and efficiently.

Barista

Dunkin' Donuts
Blandon, PA
03.2024 - 08.2024
  • Operated cash registers to process customer payments.
  • Placed orders with suppliers for delivery of products required for daily operations.
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Organized workstations efficiently so that tasks could be completed quickly during peak hours.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
  • Followed safety procedures while operating machinery such as grinders and espresso machines.
  • Assisted in training new employees on shift operations.

Assistant Teacher

YMCA Early Learning Center
Fleetwood, PA
06.2022 - 03.2024
  • Organized instructional materials, bulletin boards, displays, and demonstrations.
  • Helped maintain a safe and orderly learning environment.
  • Maintained accurate records of student attendance and food Intake.
  • Supervised small group activities.
  • Utilized technology such as computers, projectors, iPads. to enhance lessons.
  • Encouraged positive behavior with rewards and incentives.
  • Attended faculty meetings as requested by the lead teacher.
  • Assisted classroom teacher in developing and implementing lesson plans.
  • Communicated regularly with parents, teachers, and administrators regarding student progress and needs.
  • Observed student performance and analyzed individual records to assess progress.
  • Arranged age-appropriate activities to help children develop interests and talents.
  • Created calm and disciplined classroom environment to improve student focus.
  • Assembled instructional materials for children's projects and play-time.
  • Worked with students to reinforce learning of material or skill introduced by teacher.
  • Assisted children at mealtime to teach social and self-help skills and sound nutritional practices.
  • Created lesson plans and chose supporting materials to promote positive learning experiences.
  • Built and strengthened positive relationships with students, parents, and teaching staff.

Cashier

Fiores Chill and Grill
Blandon , PA
08.2020 - 05.2022
  • Issued receipts, refunds, credits or change due to customers.
  • Followed company security procedures for handling large sums of money.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Delivered food orders promptly and courteously.
  • Checked food before serving it to customers.

Education

High School Diploma -

Fleetwood Area High School
Fleetwood
06-2022

Skills

  • Employee training
  • Customer service
  • Cash handling
  • Food safety
  • Team leadership
  • Conflict resolution

Certification

  • I am CPR certified
  • State police clearance

References

References available upon request.

Timeline

Shift Leader

Dunkin' Donuts
08.2024 - 03.2025

Barista

Dunkin' Donuts
03.2024 - 08.2024

Assistant Teacher

YMCA Early Learning Center
06.2022 - 03.2024

Cashier

Fiores Chill and Grill
08.2020 - 05.2022

High School Diploma -

Fleetwood Area High School

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