Jessica Arciola
Yonkers,New York
Summary
To obtain a position that will enable me to use my strong organizational skills, educational background and ability to work well with people due to extensive customer service experience.
Highly skilled administrative professional with strong background in supporting program operations. Adept at managing multiple tasks, ensuring effective communication, and maintaining organization. Known for fostering collaborative team environments and driving results. Possesses excellent skills in scheduling, data management, and problem-solving, offering reliability and adaptability to meet evolving needs.
Overview
25
25
years of professional experience
Work History
Program Assistant
Weatherization Assistance Program
Yonkers, NY
06.2001 - Current
- Adeptly handle administrative matters including screening calls, managing calendars, planning meetings, making travel arrangements, composing documents and organizing offices for efficiency.
- Interact professionally with all levels of staff and maintain the highest level of confidentiality; known for tact and diplomacy in handling sensitive issues.
- Considered a “power user” of Microsoft Office; quickly learn and master new technology.
- Data entry
- Supervise clerical staff effectively and efficiently.
- Maintain and allocate Budget.
- Professional interaction with clients.
- All Administrative functions (i.e., preparation of Contracts, Bids, etc.)
- Networking and recruitment of new clients.
- Manage Spreadsheet of all monies spent in buildings; Budget monies allotted for yearly contract.
- Intake/Outreach Specialist
- Legal posting of minority /non-minority contractors in news media as per program requirement.
- Maintain employee’s leave and attendance spreadsheet/database.
- Maintain weatherization program waiting list.
- Assist in carrying out day-to-day office management.
- Plans and schedules outreach/marketing activities for the programs in areas assigned.
- Generate leads from research on internet, telemarketing and canvassing potential clients.
- Determines and conducts intake eligibilities for all qualified clients.
- Contacts apartment property management companies/managers to promote the programs and obtain written service agreements and memorandum of understanding.
- Sets and implements monthly production goals to ensure that ample amount of units/homes are provided to keep the crew busy on a daily basis.
- Coordinates activities with other field and office staff to ensure smooth flow of production.
- Submits all completed client intake applications, required eligibility documents and building assessments in a timely manner.
- Determines and conducts intake and needs assessment for all qualified clients.
- Inputs client information into the database systems.
- Performs all regular reporting requirements on timely basis to include daily activity reports, mileage claims, scheduling, updates on buildings completed, etc.
Server
Pipers Kilt Bar & Restaurant
Eastchester, NY
09.2021 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables simultaneously, ensuring timely order delivery and satisfaction.
- Trained new servers on menu knowledge and efficient service techniques.
- Resolved customer complaints effectively, fostering positive dining experiences.
- Maintained cleanliness and organization of dining area throughout shifts.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Education
Certification - Computer Applications Certificate Program
Berkeley College
White Plains, NY10.1997
Some College Coursework Completed - Communications
Westchester Community College
Valhalla, NY09.1993
Skills
- Microsoft
- Access
- Word
- Excel
- Internet
- Windows 95, 98, 00, Professional, 7
- State Database Programs
- Strong work ethic
- Exceptional customer service
- Multitasking and organization
Timeline
Server
Pipers Kilt Bar & Restaurant
09.2021 - Current
Program Assistant
Weatherization Assistance Program
06.2001 - Current
Some College Coursework Completed - Communications
Westchester Community College
Certification - Computer Applications Certificate Program
Berkeley College