JESSICA ARMSTRONG
Brea,CA
Overview
18
18
years of professional experience
Work History
Patient Service Representative
THOMPSON AUTISM CENTER CHOC
09.2025 - Current
- Greet and assist patients with scheduling their appointments.
- Complete patient registration by verifying demographics, and collect copays at the time of service.
- Answer and route incoming calls while assisting patients with questions.
- Verify insurance to ensure coverage and authorizations are met.
- Prepare patient charts to be archived and purged at a later date.
CDC Kitchenette Classroom Assistant
MOUNT SAN ANTONIO COLLEGE
02.2025 - 06.2025
- Kitchenette area maintenance and light laundry tasks.
- Cleaning, sanitizing, and disinfecting classroom environment.
- Assisted with children's lunch by serving family style dishes and ensuring all meal components are ready prior to mealtime.
Scheduler
CHILDRENS HOSPITAL OF ORANGE COUNTY
07.2016 - 12.2020
- Verify patient demographics.
- Schedule, Cancel, Reschedule patient appointments.
- Answer heavy phone calls, direct calls to right department.
Scheduler
PRIME PHYSICAL THERAPY NETWORK
07.2014 - 12.2016
- Scheduled patient for their appointments.
- Filed patient paperwork and sent out paperwork.
- Processed PI Liens, contact letters, and reminder letters.
Flow Team
TARGET
05.2013 - 07.2013
- Delivered fully stocked sales floor.
- Offered friendly guest experience.
- Maintained cleaned, clutter-free work area.
Paraprofessional
SPEECH & LANGUAGE DEVELOPMENT CENTER
01.2008 - 08.2010
- Assisted the teacher in planning and maintaining a safe, clean, learning environment.
- Exhibited a genuine nurturing, caring attitude to all children.
- Assisted teacher in preparing materials and supplies in advance for activities.
Education
Associate of Science - Administrative Assistant
Mount San Antonio College
Walnut, CA06.2025
Certificate - Medical Office Administration
Concorde Career College
Garden Grove, CA07.2014
High School Diploma - undefined
Buena Park High School
Buena Park, CA06.2006
Skills
- Bilingual in English and Spanish
- Customer support
- Ability to adapt quickly to new systems and procedures, ensuring efficient service delivery
- Committed to maintaining a professional demeanor and positive attitude in all customer interactions
- Ability to work independently and collaboratively
- Data entry
Timeline
Patient Service Representative
THOMPSON AUTISM CENTER CHOC
09.2025 - Current
CDC Kitchenette Classroom Assistant
MOUNT SAN ANTONIO COLLEGE
02.2025 - 06.2025
Scheduler
CHILDRENS HOSPITAL OF ORANGE COUNTY
07.2016 - 12.2020
Scheduler
PRIME PHYSICAL THERAPY NETWORK
07.2014 - 12.2016
Flow Team
TARGET
05.2013 - 07.2013
Paraprofessional
SPEECH & LANGUAGE DEVELOPMENT CENTER
01.2008 - 08.2010
Certificate - Medical Office Administration
Concorde Career College
High School Diploma - undefined
Buena Park High School
Associate of Science - Administrative Assistant
Mount San Antonio College