Jessica Arroyo
San Jose,CA
Summary
Talented optician offering 7 years of optical experience and dedication to enhance employee satisfaction and business success. Diplomatic and friendly with strong dedication to employee training and satisfaction. Hardworking team player bringing necessary experience and knowledge to tackle any operations demand.
Overview
13
13
years of professional experience
Work History
Lead Optician
Famaily Eyecare Center
Campbell, CA
11.2019 - 02.2022
- Set up attractive displays, shared current promotions and offered excellent customer service to increase satisfaction.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Measured patients' faces for bridge, eye size and temple length to select comfortable frames.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Calibrated seg heights, vertex and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Instructed patients on proper insertion, removal and cleaning techniques for contact lenses.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Educated clients about how to adapt to, wear and care for eyeglasses.
- Adjusted and repaired new and previously purchased frames to satisfy customer demands.
- Evaluated completed lenses to check compliance with customer specifications and accuracy against orders.
- Managed check-in and check-out procedures, verified patient information and submitted lens orders.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims and collected balances from customers.
Supervisor
Lenscrafters
Santa Clara, CA
12.2014 - 11.2019
- Discussed optimal lens, coating and frame recommendations with customers to meet individual needs
- Ompleted facial measurements such as temple length, bridge size and vertex distance
- Onducted initial patient tests such as pressure evaluations, acuity assessments and autorefraction evaluations
- Anaged check-in and check-out procedures, verified patient information and submitted lense orders
- Ompleted specialized test, including field of vision, OCTs and pachymetry evaluations
- Aintained thorough records of customer information, prepared detailed work payments, processed insurance claims and collected balances from customers
- Ssisted clients with selecting optimal frames to meet preferences, fit various facial structures and work with specified prescriptions
- Djusted frames to fit patient faces by bending and shaping with hands, tools and heat
- Djusted and repaired new and previously purchased frames to satisfy customer demands
- Ompleted detailed measurements of client faces to document details such as eye size and optical centers, vertex and pupillary distances and temple length
- Pplied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers
- Ducated clients about how to adapt to, wear and care for eyeglasses
Salon Coordinator
Shampoo Dolls
San Jose, CA
11.2008 - 11.2014
- Scheduled appointments by phone, email and in person and recommended additional services
- Reeted patrons upon arrival at salon, offering prompt, courteous service
- Psold salon products and services to customers through effective communication and successful marketing methods
- Aintained client waiting area, ensuring that it was kept clean at all times
- Anaged salon's master calendar, including customer appointments, employee schedules and special events
- Andled all payments and refunds, making sure that charges and correct tax were applied
- Estocked linen and cycled towels and sheets in all areas of full-service hotel-based spa
- Aintained expert knowledge and awareness of spa appointment availability
- Ollowed the pre-assigned opening and closing procedures for each spa station
- Anaged all front desk tasks, including maintenance of client records and lab data
- Oordinated all aspects of guest services, including supply monitoring and facility maintenance
- Nswered a high-volume, multi-line telephone promptly and courteously
Education
Some College (No Degree) - Medical Assisting
Silicon Valley College
San Jose, CASkills
- Eyeglass aesthetics
- Insurance Verification
- Contact lens
- Optical orders
- Appointment Scheduling
- Retail Sales
- Patient testing
Languages
English
Spanish
Timeline
Lead Optician
Famaily Eyecare Center
11.2019 - 02.2022
Supervisor
Lenscrafters
12.2014 - 11.2019
Salon Coordinator
Shampoo Dolls
11.2008 - 11.2014
Some College (No Degree) - Medical Assisting
Silicon Valley College