Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Jessica Ashworth

Taylorsville,KY

Summary

Knowledgeable and dedicated customer service professional with extensive experience in customer support industry. Solid team player with outgoing, positive demeanor. Motivated to maintain customer satisfaction and contribute to company success. Diligent and reliable Learning Ambassador and PG in training with unmatched attention to detail and production monitoring skills.

Overview

11
years of professional experience

Work History

Amazon
Greenfield, IN

Learning Ambassador
01.2021 - Current

Job overview

  • Supported interaction between groups of 5 new hires during group work activities using guided conversation.
  • Motivated new hires to learn new content and complete assignments to successfully complete training.
  • Removed jammed materials from machines and readjusted components as necessary to resume operations.
  • Monitored machine operations to detect malfunctions and report or resolve problems.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.

Door Dash
Greenfield, IN

Delivery Driver
01.2020 - Current

Job overview

  • Completed on-time deliveries by choosing best and most efficient routes.
  • Delivered packages to customer doorsteps and business offices.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Contacted customers prior to delivery to confirm and coordinate delivery times.
  • 98% customer 5 star ratings.

R.A.S.K. Scapes
Greenfield, IN

Financial Controller
04.2019 - 01.2020

Job overview

  • Entered financial data into company accounting database for verification and reconciliation.
  • Reconciliation of more than 10 accounts.
  • Bulk invoices - estimating over 1,000 invoices weekly.
  • Recorded monthly state sales tax due.
  • Reduced liabilities by accurately managing tax statements, mailings, journal entries, payments and transfers.
  • Reconciled company bank, credit card and line of credit accounts every month.
  • Managed payroll processing for 15 employees.

Army National Guard
Louisville, KY

Supply Specialist
01.2014 - 07.2019

Job overview

  • Inspect Soldier's military clothing.
  • Receive, inspect, load, unload, store, issue, inventory turns-in supplies and equipment.
  • Established all unit/organization supply documents.
  • Issue, receive, secure and control weapons and ammunition in security areas.
  • Oversaw personnel and unit supplies.
  • Updated and filed supply records and forms for more than 40 people.

Louisville Detailing
Louisville, KY

Sales and Promotions Associate
01.2015 - 01.2016

Job overview

  • Attended marketing/networking events.
  • Accounts receivables.
  • Managed over 30 customer calls per day.
  • Managed social media accounts by composing content, engaging with followers in comments, monitoring activities, and researching trends.

Education

Bullitt East High School
Mount Washington, KY

High School Diploma
2014

Skills

  • Client Needs Assessment
  • Understanding of Safety standards
  • Good listening skills
  • Team building
  • Troubleshooting
  • Critical thinking
  • Verbal and written communication
  • Computer skills
  • Conflict resolution
  • Multitasking abilities
  • Cultural awareness
  • Data management
  • MS Office
  • Supervision
  • Planning and Coordination

Timeline

Learning Ambassador

Amazon
01.2021 - Current

Delivery Driver

Door Dash
01.2020 - Current

Financial Controller

R.A.S.K. Scapes
04.2019 - 01.2020

Sales and Promotions Associate

Louisville Detailing
01.2015 - 01.2016

Supply Specialist

Army National Guard
01.2014 - 07.2019

Bullitt East High School

High School Diploma

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Jessica Ashworth