Jessica Ayala
Naples
Summary
Professional with experience in veterinary client service, adept at managing front desk operations and ensuring smooth patient flow. Skilled in appointment scheduling, client communication, and handling administrative tasks. Strong focus on teamwork and adaptability, consistently delivering high-quality results that meet evolving needs. Friendly and reliable with passion for animal care and client satisfaction.
Overview
4
4
years of professional experience
Work History
Veterinary Receptionist
Humane Society of Naples
08.2024 - Current
- Managed multi-line phone system and pleasantly greeted patients.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Reduced wait times for clients by promptly checking in patients upon arrival at the clinic.
- Boosted client commitment with excellent support provided to pet owners both over the phone and during direct consultations.
Accounting Clerk
Frankly Coastal Financial Services
03.2023 - 08.2024
- Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
- Maintained accounting records utilizing in-house and client systems.
- Input high volume of monthly invoices with consistent accuracy.
- Facilitated timely month-end closing activities by completing accurate journal entries and account adjustments.
- Managed accounts payable and receivables and payroll.
Data Entry/Customer Service Representative
Robb and Stucky
01.2021 - 02.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Part-Time Mobile Expert/Sales
Tcc Wireless
02.2021 - 07.2021
- Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
- Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
- Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
- Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.
Education
Highschool Diploma -
Dove Vocational Academy
Graceville, FL11.2021
Skills
- Teamwork and collaboration
- Telephone etiquette
- Medical recordkeeping
- Prioritization
- Employee training
- Payment processing
- Veterinary medical records software
- Cleanliness maintenance
- Reception area maintenance
- Relationship building
- Customer service
- Attention to detail
- Effective multitasking
- Empathy for animals
- Verbal and written communication
Languages
Spanish
Native or Bilingual
Timeline
Veterinary Receptionist
Humane Society of Naples
08.2024 - Current
Accounting Clerk
Frankly Coastal Financial Services
03.2023 - 08.2024
Part-Time Mobile Expert/Sales
Tcc Wireless
02.2021 - 07.2021
Data Entry/Customer Service Representative
Robb and Stucky
01.2021 - 02.2023
Highschool Diploma -
Dove Vocational Academy
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