Jessica Bainbridge
SMITHLAND,IA
Summary
Dynamic Food and Beverage Manager with proven expertise in enhancing guest experiences, optimizing operations, and reducing costs. Skilled in menu development and staff training, driving high customer satisfaction.
Overview
17
17
years of professional experience
Work History
Food and Beverage Manager
WinneVegas Casino
Sloan, IA
10.2021 - Current
- Oversaw daily operations of food and beverage outlets, ensuring exceptional guest service standards.
- Managed inventory control, reducing waste through effective forecasting and ordering processes.
- Developed and implemented training programs for staff, enhancing service skills and efficiency.
- Collaborated with culinary team to create innovative menu offerings that aligned with customer preferences.
- Organized successful special events that contributed to increased sales figures.
- Maintained highest standards for beverage quality and service.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Maintained a clean, safe, and welcoming environment for patrons, adhering to strict health code regulations.
- Oversaw the hiring process for new employees, selecting top talent to join our team.
- Fostered positive relationships with vendors to secure quality supplies at competitive prices.
- Assisted in financial management tasks such as budget planning, forecasting revenue projections, and monitoring expenses closely.
- Managed bar and wait staff and directed hiring program.
- Adhered to corporate efficiency and profitability goals for beverage purchasing and distribution.
- Maintained high levels of customer satisfaction by managing and training team of over 30 staff members, ensuring exceptional service.
Food and Beverage Manger
FireSide
Anthon IA
08.2020 - 02.2021
- Managed daily operations of food and beverage services to ensure high-quality guest experiences.
- Developed and implemented staff training programs to enhance service efficiency and product knowledge.
- Streamlined inventory management processes, resulting in reduced waste and improved supply chain efficiency.
- Collaborated with culinary team to create seasonal menus that align with customer preferences and trends.
- Improved customer satisfaction by implementing innovative food and beverage menu options.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Motivated staff to perform at peak efficiency and quality.
- Oversaw food preparation and monitored safety protocols.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Maintained highest standards for beverage quality and service.
- Organized successful special events that contributed to increased sales figures.
- Managed bar and wait staff and directed hiring program.
- Implemented effective inventory control systems to reduce food spoilage and waste.
Banquet Captain/Food and Beverage Supervisor
WinnaVegas Casino
Sloan, IA
06.2009 - 02.2020
- Supervised banquet staff to ensure exceptional guest service and adherence to event timelines.
- Coordinated logistics for multiple events, optimizing space and resources for maximum efficiency.
- Trained new team members on service standards, menu offerings, and operational procedures.
- Managed inventory control for banquet supplies, ensuring timely reordering and cost-effective usage.
- Resolved guest concerns promptly, maintaining high satisfaction levels throughout events.
- Collaborated with culinary team to design customized menus tailored to diverse client needs.
- Led pre-event meetings to align team goals with client expectations and event requirements.
- Maintained clear communication channels between all departments involved in banquets, contributing to successful event outcomes.
- Handled client inquiries promptly and professionally, fostering excellent rapport and driving repeat business.
- Enhanced guest satisfaction by overseeing banquet operations and ensuring smooth execution of events.
- Managed staff scheduling, resulting in reduced labor costs and improved team efficiency.
- Oversaw timeliness and quality of food delivery at high-volume events.
- Supervised and mentored kitchen and serving staff.
- Implemented inventory control procedures for banquet equipment and supplies, reducing waste and associated costs.
- Assisted sales team in upselling additional services or amenities to clients, increasing overall revenue for the company.
- Supported needs of 56- person wait staff who attended to specific needs of countless customers daily for full menu restaurant, cafe food venue, pizza shop, lounge bar, casino bar and concessions food venue with social relevancy and intentionality.
Education
High School Diploma -
Westwood
Sloan, IA05.1998
Skills
- Food and beverage operations
- Cost control
- Menu development
- Labor management
- Food presentation
- Service delivery management
- Ordering supplies
- Beverage making
- Menu pricing
- Front of house management
- Training and onboarding
- Customer service
- Event coordination
- Scheduling
Timeline
Food and Beverage Manager
WinneVegas Casino
10.2021 - Current
Food and Beverage Manger
FireSide
08.2020 - 02.2021
Banquet Captain/Food and Beverage Supervisor
WinnaVegas Casino
06.2009 - 02.2020
High School Diploma -
Westwood