Jessica Baker
Summary
Driven professional with a proven track record in customer service and data entry, exemplified during tenure at AST Bearings. Skilled in managing time-sensitive tasks and enhancing client databases, demonstrating exceptional organizational and verbal communication abilities. Achieved significant improvements in customer satisfaction and operational efficiency, showcasing a dedicated team player mindset.
Overview
21
21
years of professional experience
Work History
Office Assistant
Central Drug System
09.2010 - 12.2022
Supported staff by performing data entry and completing
administrative duties
Coordinated with drug collection sites and laboratories to retrieve
necessary documentation
Maintained client databases and donor information for employee
drug testing
Shipping & Receiving Associate
Laurel & Olive
09.2021 - 06.2022
Prepared finished goods for shipment according to customer
requirements
Managed time-sensitive orders by following up with customers
regarding their delivery needs
Customer Service Supervisor
AST Bearings
09.2001 - 08.2008
Trained new customer service staff on company policies,
procedures, and software systems
Maintained up-to-date knowledge of changes in products or
services offered by the company
Assisted customers via phone calls, emails or online chats while
delivering exceptional customer service
Collaborated with other departments to address recurring customer concerns, improving overall service quality
Education
High School Diploma -
Troy High School
Fullerton, CASkills
- Customer Service
- Positive Attitude
- Time Management
- Data Entry
- File Organization
- Organizing and Categorizing
- Verbal Communication
- Dedicated Team Player
- Filing and data archiving
- AR/AP
Timeline
Shipping & Receiving Associate
Laurel & Olive
09.2021 - 06.2022
Office Assistant
Central Drug System
09.2010 - 12.2022
Customer Service Supervisor
AST Bearings
09.2001 - 08.2008
High School Diploma -
Troy High School
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