Jessica Baker
Alvin,TX
Summary
Energetic and passionate team player seeking a part-time position that will allow me to utilize my customer service skills and knowledge in the organization.
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
2
2
years of professional experience
Work History
Sales Associate
Ross Dress For Less
06.2024 - Current
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Managed efficient cash register operations.
Hostess
Olive garden
01.2022 - 08.2023
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Opened and closed seating sections according to volume of guests.
- Completed daily side work and opening and closing duties without fail.
- Backed up servers by checking on tables and retrieving items for guests.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
Education
Texas Southern University
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Alvin High School
01.2023
Skills
- Payment Processing
- Business Development
- Customer Needs Assessment
- Upselling
- Time Management
- Adapt to diverse groups
- Flexible Schedule
- Customer Service
Additional Information
Customer service, Computer systems, Server
Timeline
Sales Associate
Ross Dress For Less
06.2024 - Current
Hostess
Olive garden
01.2022 - 08.2023
Texas Southern University
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Alvin High School