Mark Gonzalez

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Helped customers locate products and checked store system for merchandise at other sites.
• Prepared merchandise for sales floor by pricing or tagging.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Managed returns, exchanges and refunds in accordance with store policy.
• Answered customer questions about sizing, accessories, and merchandise care.

Fed tigers, providing an experience for customers while engaging with them.

Kept exceptional cleanliness to provide the safest working environments for the staff and customers.

Sold tickets to customers while simultaneously providing customer service.

Greeted customers at the gate and provided directions to various parts of the park.

• Provided exceptional customer service to promote positive movie-going experience.
• Scanned patrons' tickets, reported invalid tickets to supervisor and assisted patrons to assigned seats.
• Prepared reports on daily activities and sales to provide management with relevant information.
• Stocked and organized concession supplies to provide customers with food and beverage options.
• Provided assistance to guests with special needs and helped with seat accommodations.
• Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.

• Promoted customer loyalty programs to increase customer retention and repeat purchases.
• Cleaned and maintained the entire facility on a day to day basis.
• Provided customer service on the sales floor.