Jessica Ballesteros
Riverside,CA
Overview
13
13
years of professional experience
Work History
Director of Clinical Operations
National Nephrology Alliance
Riverside, CA
05.2022 - Current
- Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
- Maintained detailed documentation for clinical operations activities.
- Managed the budgeting and financial planning processes for clinical operations.
- Coordinated with other departments to develop integrated solutions for complex problems.
- Analyzed trends in clinical operations performance metrics to identify areas of improvement.
- Effectively managed and directed a team of clinical operations professionals, offering guidance when necessary.
- Conducted regular audits to monitor adherence to established procedures within the department.
- Provided technical expertise and advice on various aspects of clinical operations management.
- Collaborated with external stakeholders such as regulatory agencies, vendors, suppliers, to ensure compliance with relevant laws and regulations.
- Organized training sessions for staff members on topics related to clinical operations procedures.
Senior Regional Manager
Nephrology Associates Medical Group
Riverside, CA
02.2011 - 05.2022
- Supervised day-to-day operations of facility, complying with strict corporate policies and guidelines.
- Supported entire practice's staff, which boosted efficiency and improved overall process flow. Managing 5 offices, 20 employees, and 15 Physicians.
- Employed active listening and interpersonal talents to effectively interact with various individuals, including physicians, patients and fellow employees.
- Complied with OSHA and HIPAA regulations.
- Created and maintained electronic record management (EMR) systems to store data and develop reports.
- Interviewed, hired and trained medical office teams and conducted performance reviews.
- Developed plans to streamline patient flows, increase office and patient care efficiency and generate new revenues.
- Recruited and trained new employees to meet job requirements.
- Supervised a team of Regional Managers, providing training and support as needed.
- Reviewed customer feedback surveys and developed strategies for improving customer service levels in the region.
Education
MBA - Health Administration
California Baptist University
Riverside, CABachelor of Science - Kinesiology
California State University, San Bernardino
San Bernardino, CASkills
- First Aid/CPR
- Operations Management
- Staff Training and Development
- Computer skills: Microsoft, Word, Excel, Powerpoint
- Administration and Reporting
- Document Management
- Protocol development
- Clinical Quality Improvement
- HIPAA
- Employee Performance Evaluations
Timeline
Director of Clinical Operations
National Nephrology Alliance
05.2022 - Current
Senior Regional Manager
Nephrology Associates Medical Group
02.2011 - 05.2022
MBA - Health Administration
California Baptist University
Bachelor of Science - Kinesiology
California State University, San Bernardino
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