Jessica Ballines
Denver,CO
Summary
Resourceful Medical Secretary maintains smooth office operations and patient flows. Detail-oriented approach to organizing files, scheduling appointments and assisting patients. Organized individual brings background in medical office settings handling patient needs. Also is a enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Overview
3
3
years of professional experience
Work History
Medical Receptionist
Clinica Colorado
Westminster, CO
06.2022 - Current
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Verified insurance coverage for appointments and collected co-payments as required.
- Greeted each patient pleasantly and offered desk sheet for easy sign-in.
- Checked patients in and out for appointments and collected co-payments.
- Greeted patients and visitors to answer questions or refer inquiries to appropriate personnel.
- Trained new staff on office procedures, insurance processes and medical terminology.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Took messages from patients and promptly relayed to appropriate staff.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Transcribed recorded practitioners' diagnoses and recommendations into medical records.
Cashier
Hobby Lobby
Aurora, CO
06.2021 - 11.2021
- Scanned items and checked pricing on cash register for accuracy.
- Processed customer payments quickly and returned exact change and receipts.
- Counted and balanced cashier drawers.
- Worked closely with front-end staff to assist customers.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Helped customers find specific products, answered questions, and offered product advice.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Answered phone calls to assist customers with questions and orders.
- unboxed and restocked merchandise into attractive displays.
- Supported loss prevention efforts by monitoring suspicious behavior and accurately keying transactions.
- Supported company mission and positive store culture through honesty, integrity, and high quality customer experiences.
Education
High School Diploma -
DSST: Conservatory Green HS
Denver, CO05-2022
Skills
- Medical Records Management
- teamwork
- Bilingual
- Time management
- Patient Relations
- Front Desk Operations
- Customer Assistance
- Creativity
- Customer Service
- problem solving skills
- Adaptability
- Detail Oriented
Affiliations
- Currently enrolled in a self-paced interior decorator program, where they teach you the different aspect of remodeling a home.
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Medical Receptionist
Clinica Colorado
06.2022 - Current
Cashier
Hobby Lobby
06.2021 - 11.2021
High School Diploma -
DSST: Conservatory Green HS
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