Jessica Banks
Bakersfield,CA
Summary
Dedicated customer service representative with over 10 years over experience bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Uses independent decision-making skills and sound judgement to positively impact company success.
Overview
11
11
years of professional experience
Work History
Independent Courier
DoorDash
Bakersfield, CA
11.2023 - Current
Obtained platinum dasher status by maintaining a 4.95 star rating and completing deliveries in a timely, professional manner.
Emergency Roadside Assistant
Automobile Club Of Southern California
Remote
02.2015 - 11.2023
. Processed emergency roadside requests and assisted with membership inquiries
. Communicated with dispatchers and tow companies regarding availability of equipment and estimated arrival times
. Processed payments for memberships and additional services
.
Customer Service Representative
Ansafone Communications
Santa Ana, CA
04.2013 - 02.2015
. I took a variety of inbound and outbound calls for multiple companies as an after hours answering service
. I was promoted to a supervisor position within 6 months of employment and assisted with defusing irate customers
Education
Diploma -
Lakewood High School
Lakewood, CA06.2005
Skills
Ability to type 50 WPM
Exceptional customer service
POS system expert
Motivated team player
Exceptional time management skills
Timeline
Independent Courier
DoorDash
11.2023 - Current
Emergency Roadside Assistant
Automobile Club Of Southern California
02.2015 - 11.2023
Customer Service Representative
Ansafone Communications
04.2013 - 02.2015
Diploma -
Lakewood High School