Patricia Beaudry
Mauk,GA
Summary
Dedicated to delivering exceptional service through effective multitasking and proactive problem-solving. Proven ability to address customer issues promptly and efficiently, ensuring a positive experience that fosters loyalty. Committed to maintaining high standards of professionalism while adapting to dynamic environments. Strong communication skills facilitate connections with diverse clientele and enhance understanding of their needs.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Independent Courier
Modivcare
Columbus, GA
07.2023 - Current
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Developed strong relationships with clients through dependable service that ensured repeat business.
- Followed company policies and procedures during shift.
- Utilized GPS technology for precise navigation, minimizing delays and optimizing route planning.
- Handled sensitive documents securely, maintaining confidentiality and protecting client information.
- Managed documentation and invoicing for healthcare clients.
- Facilitated superior support for patients traveling significant distances.
- Compiled detailed records of executed assignments.
Office Manager
Catch a Cab
10.2019 - 06.2023
- Maintain office services by organizing office operations, handling correspondences between employees and customers, design and manage filing systems, approve work order request, monitored clerical function, completed the hiring process and procedure for all drivers, ensured all cabs were serviced and running.
Dispatcher
Catch a Cab
10.2017 - 06.2022
- Keep records, monitor drivers’ performance, log drivers work hours, log drivers’ payment records, respond to radio transmission and phone calls, assign cab fares to drivers, provide clear and precise communication, operate a two way radio and handle emergency situation such as accidents.
Courier Manager
Catch a Cab
10.2017 - 06.2022
- Supervise and coach new couriers, schedule medical pick-up routes for five or more drivers at a time, complete daily trip reports, kept couriers on a precise time schedule, handed customer service issues, and filled in as a courier when short staffed.
Education
GED - undefined
Chattahoochee Valley Community College
01.2009
Skills
- Creativity
- Leadership
- Organization
- Problem solving
- Teamwork
- Ability to work independently
- Meticulous Record keeping
- Multitasking
- Excellent customer service
Certification
First aid/cpr certification
Defensive driving certification
Timeline
Independent Courier
Modivcare
07.2023 - Current
Office Manager
Catch a Cab
10.2019 - 06.2023
Dispatcher
Catch a Cab
10.2017 - 06.2022
Courier Manager
Catch a Cab
10.2017 - 06.2022
GED - undefined
Chattahoochee Valley Community College