Jessica Barnes
Camp Hill,PA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Nex Rep
04.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Home Health Aide
Fox Chase Wellness Center
12.2018 - 10.2021
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance from bed to commode/wheelchair and back multiple times a day
Customer Service Representative
My Alarm Center
06.2019 - 05.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Home Health Aide
Excel Companion Care
01.2015 - 12.2018
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Gave patient medication reminder
Customer Service Associate
Walmart
05.2017 - 01.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Restocked my assigned area and kept it clean
Team Member
Dunkin Donuts
08.2015 - 10.2016
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Cooked Food, Prepared Beverages and kept all work areas clean
Associate
Rainbow Clothing Store
06.2014 - 09.2015
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Provided product price information to customers.
- Restocked the store daily as needed
- Cleaned store at closing
Home Health Aide
Infinite Care
06.2014 - 01.2015
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Gave patient medication reminders as well
Education
Medical Assisting - Certified Clinical Medical Assistant
Dawn Career Institute
Wilmington, DE05.2015
Skills
- Report Preparation
- Order Fulfillment
- Credit Card Payment Processing
- Customer Relations
- Stocking and Replenishing
- Active Listening
Timeline
Customer Service Representative
Nex Rep
04.2022 - Current
Customer Service Representative
My Alarm Center
06.2019 - 05.2020
Home Health Aide
Fox Chase Wellness Center
12.2018 - 10.2021
Customer Service Associate
Walmart
05.2017 - 01.2018
Team Member
Dunkin Donuts
08.2015 - 10.2016
Home Health Aide
Excel Companion Care
01.2015 - 12.2018
Associate
Rainbow Clothing Store
06.2014 - 09.2015
Home Health Aide
Infinite Care
06.2014 - 01.2015
Medical Assisting - Certified Clinical Medical Assistant
Dawn Career Institute
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