Jessica Barney
Moreno Valley,CA
Summary
Dynamic assistant manager with proven leadership in enhancing operational efficiency. Skilled in team collaboration, problem-solving, and implementing sales strategies to drive results.
Overview
12
12
years of professional experience
Work History
Assistant Manager
Chevron
Moreno Valley, CA
04.2023 - 01.2026
- Led team to enhance operational efficiency through process improvements and best practice implementations.
- Mentored junior staff, promoting skill development and knowledge sharing within the team.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Increased sales through effective merchandising strategies and targeted promotions.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Team Lead
Chevron
Moreno Valley, CA
04.2019 - 01.2021
- Led cross-functional teams to enhance operational efficiency and improve project outcomes.
- Developed training programs for new team members, fostering skill development and knowledge transfer.
- Implemented process improvements that reduced downtime and streamlined workflows across departments.
- Coordinated project timelines and resource allocation to ensure timely delivery of objectives.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Analyzed performance metrics to identify trends and drive strategic decision-making within the team.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
Customer Service Representative
Chevron
Moreno Valley, CA
04.2014 - 01.2019
- Managed account updates and service requests using CRM tools to ensure accuracy.
- Resolved customer inquiries and issues efficiently to enhance satisfaction levels.
- Collaborated with team members to streamline service processes and improve response times.
- Developed solutions for recurring customer concerns, improving overall service quality.
Education
Mont Sac
No Degree - Nursing Administration
University of California, Riverside
Riverside, CA04.2028
High School Diploma -
Ganesha High
Pomona, CA06.2009
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Customer service and engagement
- Customer experience
- Problem-solving
- Store opening and closing
- Team building and leadership
- Staff supervision
- Loss prevention
- Sales strategies
Languages
Spanish
Full Professional
Timeline
Assistant Manager
Chevron
04.2023 - 01.2026
Team Lead
Chevron
04.2019 - 01.2021
Customer Service Representative
Chevron
04.2014 - 01.2019
Mont Sac
No Degree - Nursing Administration
University of California, Riverside
High School Diploma -
Ganesha High