Jessica Bawol
Dearborn Heights,Michigan
Summary
Experienced front desk professional with strengths in customer service, appointment scheduling, phone routing, and visitor support. Known for clear communication, attention to detail, and calm problem solving in busy office settings.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Bluestone Childrens Center
Livonia, Michigan
05.2024 - Current
- Welcomed families and visitors at Bluestone Children’s Center front desk, creating a positive first impression.
- Monitored lobby activity and maintained welcoming front desk environment.
- Explained policies and procedures to visitors in clear, simple language.
- Answered incoming calls and routed messages to teachers and administrators.
- Resolved basic visitor questions and directed guests to services.
- Coordinated office phone lines by checking voicemail, returning calls, and routing messages to enhance communication flow.
- Executed administrative tasks including filing, photocopying, and scanning to ensure efficient office operations.
- Supported daily office operations by managing various administrative tasks, for childcare center operations and parent communication.
Behavioral Therapist
Bluestone Childrens Center
Livonia, Michigan
08.2023 - 05.2024
- Created individualized behavior plans at Bluestone Children’s Center to address specific client needs.
- Taught verbal communication and social skills to support healthier daily routines.
- Assisted children with daily living and communication skills.
- Provided crisis intervention support, calming situations quickly and safely.
- Fostered a safe, supportive environment during sessions, enabling clients to explore challenging emotions and behaviors.
- Documented session notes and client progress using behavior tracking tools.
- Maintained accurate clinical progress notes with relevant session details.
- Participated in team meetings to develop collaborative care strategies, enhancing case progress reviews with supervisors and clinicians.
- Collaborated with mental health professionals to support complete client care.
- Safeguarded client confidentiality to maintain trust and privacy for mental health diagnoses and personal information.
Salon Receptionist
Animal House Grooming
Northville, Michigan
05.2021 - 08.2023
- Greeted customers, answered phone calls, and responded to emails promptly.
- Welcomed customers and provided strong customer service.
- Answered customer questions about grooming pricing and pet products.
- Managed phone calls to assist customers with scheduling, rescheduling, or canceling appointments effectively.
- Facilitated pet drop-offs and pick-ups to enhance grooming service workflow and improve communication with groomers.
- Resolved client concerns with calm communication and courteous service.
- Organized reception area and maintained front desk records and customer files for efficient operations.
- Processed payments for services rendered.
- Shared service, product, and pricing details with customers.
- Supported front desk operations and assisted in-person visitors and callers with knowledgeable service.
Education
High School Diploma -
Crestwood High School
Dearborn Heights, MI06-2016
Some College (No Degree) - Dental Hygiene
Schoolcraft College
Livonia, MISkills
- Front desk operations
- Appointment scheduling
- Phone routing
- Visitor management
- Document management
- Customer service
- Office resource coordination
- Task prioritization
- Attention to detail
- Written communication
- Problem solving
- Decision-making
- Clear instructions
- Confidential records
Timeline
Front Desk Receptionist
Bluestone Childrens Center
05.2024 - Current
Behavioral Therapist
Bluestone Childrens Center
08.2023 - 05.2024
Salon Receptionist
Animal House Grooming
05.2021 - 08.2023
High School Diploma -
Crestwood High School
Some College (No Degree) - Dental Hygiene
Schoolcraft College