Enthusiastic, resourceful Customer Service/Sales professional with years of experience in making outbound cold calls to schedule meetings. Typically achieving promotions to positions involving office support and training, leading teams to optimal outcomes. Well-developed administrative skills with attention to detail, strong communication skills utilized to work with diverse customers, and focused on achieving. Recognized for effectively handling multiple demands and priorities and taking action to resolve issues and overcome obstacles.
Hi, I’m
Jessica Baxter-Davis
Payson,AZ
Summary
Overview
13
years of professional experience
Work History
DemandZen
Business Development Representative
02.2023 - Current
Job overview
- Responsible for making 200-600 outbound cold calls per day, initiating contact and scheduling meetings or follow-ups, handling multiple calendars for various Reps with accompanying email boxes, dispositioning and fully documenting calls, lead data management, creating and improving business pipelines, using LinkedIn and ZoomInfo to find and source-in appropriate contacts to fit ICP, collaborating with sales team to develop strategies, continued contact with the prospect throughout the sales process until the meeting is held/taken over by Rep, adhering to monthly and weekly quotas continuously meeting or exceeding company standards.
Simplicity Business Solutions (Tsys Merchant Services Agent Office)
Team Lead - Analyst Department
03.2018 - 02.2023
Job overview
- Responsible for training new analysts on Vanilla So CRM; doing takeovers on escalated calls; continued coaching and training a team of 12 + members, including "one-on-one" coaching sessions, call monitoring, and on-the-floor training; maintaining records for all training sessions and logging and keeping track of payroll: Remotely/ In-person managing/nesting new hires to effectively use script, rebuttals, and company processes/policies: Creating scripts/ rebuttals/ and new company processes as needed.
Simplicity Business Solutions (Tsys Merchant Services Agent Office)
Senior Analyst/Merchant Advocate
11.2015 - 03.2018
Job overview
- Making 200+ outbound calls per day; answering inbound calls; using rebuttals; building report with potential clients; scheduling callbacks; setting appointments for SAE's in the field; entering appointments in Vanilla So CRM
Dream Success to Reality
Assistant Manager
05.2013 - 04.2015
Job overview
- Mentored and motivated 30 employees; tracked employee wages, attendance and commissions; ran the Vici-dialer; managed leads; created a training process and schedule.
Dream Success to Reality
Customer Service Representative
11.2011 - 05.2013
Job overview
- Instructed clients through the activation process; troubleshooting computer/internet/browser issues; trained clients on a blogging platform; answered inbound calls to assist existing clients; Made outbound calls and initial contact with potential customers
- Campaign and lead management.
Education
Gateway Community CollegePhoenix, AZ
Certified Nursing Assistant
05.2001
University Overview
GPA: 4.0
Skills
- CRM Management
- Cold-calling
- Salesforce
- Lead Development
- Lead Generation
- Lead prospecting
- Business Relationship Management
- Account development
- Continuous professional improvement
- Closing talents
- Multitasking Abilities
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Adaptability and Flexibility
Computer Applications Skills
Computer Applications Skills
- SalesForce
- Slack
- Google Chrome
- Google Remote Desktop
- Google Docs
- Microsoft Office
- Trainual
- Spreadsheets & Data Entry
Additional Information
Additional Information
I am open to learning new things and looking for a remote career opportunity with an organization that offers plenty of room for advancement and personal and professional growth.
Timeline
Business Development Representative
DemandZen
02.2023 - Current
Team Lead - Analyst Department
Simplicity Business Solutions (Tsys Merchant Services Agent Office)
03.2018 - 02.2023
Senior Analyst/Merchant Advocate
Simplicity Business Solutions (Tsys Merchant Services Agent Office)
11.2015 - 03.2018
Assistant Manager
Dream Success to Reality
05.2013 - 04.2015
Customer Service Representative
Dream Success to Reality
11.2011 - 05.2013
Gateway Community College
Certified Nursing Assistant
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