Jessica Beck
Temecula,CA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the insurance industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
26
26
years of professional experience
Work History
Customer Service Representative
GEICO
Poway, CA
09.2002 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in overall customer satisfaction.
- Assist customers in navigating company website and App.
- Consistently received high ratings in customer satisfaction surveys.
- Assist customers in all vehicle insurance related questions including but not limited to: rates, coverage, various policy changes, billing, and general claims questions.
- Provide outstanding customer service while efficiently and accurately assisting policy holders.
Customer Service Representative
Cross Country Wireless Cable
Riverside, CA
09.1997 - 05.2002
- Promptly responded to inquiries and requests from prospective customers.
- Trained new personnel regarding company operations, policies and services.
- Sought ways to improve processes and services provided.
- Promoted available products and services to customers during service, account management, and order calls.
- Managed timely and effective replacement of damaged or missing products.
- Reached out to customers after completed sales to suggest additional service or product purchases.
Education
High School Diploma -
Fallbrook Union High School
Fallbrook, CA06.1994
Skills
- Complaint Resolution
- Call Management
- Account Updating
- Product Knowledge
- Customer Service
- Problem Resolution
- Active Listening
- Building Rapport
- Call Center Experience
Languages
Spanish
Limited Working
Timeline
Customer Service Representative
GEICO
09.2002 - Current
Customer Service Representative
Cross Country Wireless Cable
09.1997 - 05.2002
High School Diploma -
Fallbrook Union High School