Jessica Beers
Granbury,TX
Summary
I am a detailed Office Manager with a diverse background in sales and customer service. I look for every opportunity to learn and improve. I am passionate about helping others and dedicated to customer service. Known to be highly dependable, ethical and reliable, I will always be committed to utilizing my leadership and interpersonal skills to help this business and its employees succeed.
Overview
12
12
years of professional experience
Work History
Office Manager
Spotless Shine
09.2021 - 06.2025
- Assisted in managing daily office operations and workflow efficiency.
- Supported team by organizing schedules and coordinating meetings effectively.
- Responsible for hiring, on-boarding and training employees
- Conducted weekly labor reports lead generation.
- Performed in person estimates for new clients.
- Facilitated positive work environment, addressing employee and client concerns promptly and diligently.
Retail Sales Associate
AT&T
07.2015 - 01.2020
- Assisted customers with product selection, ensuring satisfaction and building rapport.
- Trained new staff on customer service protocols and operational procedures.
- Resolved customer complaints efficiently, improving overall shopping experience.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Collaborated with team to achieve sales targets through effective upselling techniques.
Front Desk Manager
Anchorage Downtown Hotel
05.2013 - 11.2014
- Supervised front desk operations, ensuring seamless guest check-in and check-out processes.
- Coordinated with housekeeping and maintenance teams to ensure room readiness and address guest needs promptly.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Managed staff scheduling, optimizing coverage during peak hours to enhance service efficiency.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
Education
High School Diploma -
Bartlett High School
Anchorage, AKSkills
- Customer service
- Communication
- Office management
- Conflict resolution
- Training and coaching
- Adaptability
- Attention to detail
- Scheduling
Timeline
Office Manager
Spotless Shine
09.2021 - 06.2025
Retail Sales Associate
AT&T
07.2015 - 01.2020
Front Desk Manager
Anchorage Downtown Hotel
05.2013 - 11.2014
High School Diploma -
Bartlett High School