JESSICA BEGGS

Oversaw maintenance requests from reporting to completion, ensuring timely repairs. Engaged with tenants, vendors, and property managers to resolve issues collaboratively. Kept comprehensive records organized in the system for optimal workflow management.

Prioritized reliability and meticulousness in all tasks. Communicated clearly to support team dynamics and project goals. Organized workload effectively to meet deadlines. Resolved issues promptly to uphold operational effectiveness.

Key Responsibilities

Field and process calls, emails, and texts from tenants, vendors, and property managers while maintaining a professional and welcoming demeanor.

Develop and refresh work orders in ticketing system ensuring accurate notes and status transitions.

Troubleshoot basic maintenance issues using our internal checklists (for example: breakers, GFCIs, thermostat checks) before dispatching vendors when appropriate.

Coordinate vendor visits by:

· Confirming tenant availability and access instructions

furnishing vendors with work order instructions

· Verifying appointment dates and times

· Updating the ticket with scheduling information

Follow up on open work orders to make sure repairs move from reported → scheduled → completed, making sure nothing falls through the cracks.

Document comprehensive information encompassing notes, photos, received cost details, vendor feedback, and approvals from tenants or owners.

Escalate urgent or emergency issues according to our internal guidelines.

Support the team with other administrative tasks related to maintenance coordination as needed.

• Coordinate between supply chain and production to troubleshoot and expedite orders.
• Draft and update Standard Operating Procedures for the Production Control Department, as needed.
• Streamline communication between customer service and production regarding order statuses.
• Attend morning meetings, Gemba Walks, and daily Production meetings.
• Create, edit, and process Inter Branch Transfers for motors, dampers, and other items housed at company’s warehouse.
• Print work orders and order acknowledgments for creation of assembly packets.
• Housekeep and publish production floor’s Live Schedule.
• Process pull and ship paperwork for the production floor.
• Housekeep the Hot Items List.
• Transact work orders and scan order acknowledgments into system file for Shipping Department, as needed.
• Print fan tags, crating labels, and metal tags, if needed.

• Attended specialty courts as representative of company.
• Assisted with coordination of interviews for eligibility to the Matrix Program.

• Taking first reports of new claim losses over the phone.
• Processing first party property damage claims. This entails reviewing estimates and damage appraisals, policy language, preparing appropriate claim correspondence and communicating coverage decisions to insurance customers.
• Coordinating and dispatching salvage and towing assistance for insureds.
• Reviewing file documents and notes to determine claim status upon telephone inquiries from customers. Delivering status update to the insured and properly documenting actions taken.
• Assisting with various claims-related projects in between calls and handling files.

• Process incoming bail/cash bonds, holds and release and bond surrenders. One on one interaction with bondsmen.
• Sentences and memos for inmate records. Inmate gain time.
• Coordinate inmate transport, both locally and within other agencies.
• Assisted with Special Victims Unit and Violent Predator programs.
• Assisted in the maintaining of inventory for jail and courthouse.
• The processing of subpoenas in the Civil Process System.
• Monitoring of the radio and alarm systems in the jail and dispatches for assistance, as needed.