Jessica Benevento
Whippany,NJ
Summary
Proven Office Administrator with a track record of enhancing operations at General Plumbing Supply through expert office supply management and exceptional customer engagement. Skilled in database entry and fostering strong client relationships, consistently recognized for outstanding service and efficiency. Demonstrates leadership in streamlining administrative processes, achieving significant improvements in productivity. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Office Administrator
General Plumbing Supply
Dover, NJ
05.2023 - Current
- Maintained supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
- Greeted visitors warmly, handled inquiries and provided general information about the company.
- Coordinated and managed daily administrative operations of the office.
- Provided assistance with the planning of events such as staff meetings or conferences.
- Performed clerical duties such as photocopying, faxing and scanning documents.
- Greeted visitors warmly upon arrival at the office premises.
- Created memos, letters and other documents, fostering internal and external communication.
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
- Processed invoices on a timely basis according to established procedures.
- Developed strong relationships with clients through excellent customer service skills.
- Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
- Used specialized accounting software to debit, credit and total accounts on computer spreadsheets and databases.
- Replenished office supplies, placing new orders for restocking to maintain inventory.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Managed household errands and other essential duties.
- Completed day-to-day duties accurately and efficiently.
Customer Service & Waitstaff
Nonna's Pizza and Restaurant
Florham Park, NJ
10.2015 - Current
- Resolved customer complaints in a timely manner with professionalism.
- Managed staff payroll activities including time-off requests, attendance tracking, overtime approval.
- Monitored cash register operations during shifts for accuracy of transactions.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Coordinated catering services for special events such as weddings or corporate functions.
- Distributed food to service staff for prompt delivery to customers.
- Maintained accurate records of sales transactions and inventory levels.
- Assisted with customer requests and answered questions to improve satisfaction.
- Identified needs of customers promptly and efficiently.
- Recognized by management for providing exceptional customer service.
- Completed day-to-day duties accurately and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Education
Associate of Arts - Accounting
County College of Morris
Randolph Township, NJ05-2020
Skills
- Database entry
- Bookkeeping
- Telephone reception
- Scheduling
- Mail handling
- Spreadsheet development
- Scanning and copying
- Planning events
- File organization
- Office supply management
- Inbound phone call handling
- Customer engagement
- Administrative support
- Payroll and accounts payable and receivable
Affiliations
- Self Employed Babysitter
- Self Employed Dog Sitter
- Volunteer at Spectrum: Assist Children with ASD in recreational activities such as field trips like bowling, trips to the beach, etc.
Timeline
Office Administrator
General Plumbing Supply
05.2023 - Current
Customer Service & Waitstaff
Nonna's Pizza and Restaurant
10.2015 - Current
Associate of Arts - Accounting
County College of Morris
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