Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Benskin

Killeen,TX

Summary

Training professional with extensive leadership experience in staff development, process and productivity improvements, performance management and curriculum design.

Overview

20
20
years of professional experience

Work History

Regional Training Manager

TMobile By Connectivity Source
12.2014 - Current
    • Communicated all learning and performance objectives, schedules, and training assessments to upper management.
    • Conducted training courses and prepared videos for long-term use.
    • Implemented new learning strategies depending upon employees' skill levels.
    • Organized and edited training manuals, multimedia visual aids, and other educational materials.
    • Managed all exempt employee coaching, training, and performance improvement actions.
    • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
    • Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching, and managing to enterprise targets.

Correctional Officer Sergeant

Texas Department Of Criminal Justice
06.2003 - 12.2014
    • Supervised dining hall, outdoor recreation area, vocational shop, and inmate housing unit.
    • Completed daily work report sheets and delegated tasks to employees.
    • Supervised 30 employees and performance of tasks and managed 800 offenders.
    • Handled inmate counts and searches for missing inmates.
    • Responded to emergency situations and provided first aid following facility guidelines.
    • Verified all prison visitors carried proper identification and had no contraband before entering institution.
    • Resolved issues and disputes between inmates professionally and respectfully.
    • Inspected housing cells and directed teams completing in-depth searches for contraband or damage.

Education

Some College (No Degree) - Criminal Justice

Central Texas College
Killeen, TX

High School Diploma -

Killeen High School
Killeen, TX
05.2003

Skills

  • Improvement Recommendations
  • Training Program Modification
  • Personal Development Sessions
  • Management Staff Collaboration
  • Training Program Development
  • Training Program Assessment
  • Multimedia Visual Aids
  • New hire on-boarding

Timeline

Regional Training Manager

TMobile By Connectivity Source
12.2014 - Current

Correctional Officer Sergeant

Texas Department Of Criminal Justice
06.2003 - 12.2014

Some College (No Degree) - Criminal Justice

Central Texas College

High School Diploma -

Killeen High School

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Jessica Benskin