Jessica Bernal
Summary
Hardworking professional with experience assisting visitors by responding to requests and finding appropriate solution to issues. Demonstrated positive attitude to adapt to any situation. Strong attention to detail along with terrific telephone and email etiquette.
Overview
9
9
years of professional experience
2022
2022
years of post-secondary education
Work History
Front Desk Receptionist
Family Medicine and Skin Care Center
El Paso
06.2025 - Current
- Review insurance eligibility, greet and process patients' charts tosee doctors, verify insurance and referrals to ensure properauthorizations, and collect payments for copays and balances asneeded.
- Managed multi-line phone system and handled incoming calls effectively.
- Scheduled appointments.
Bilingual Patient Service Specialist
Southwest Eye Institute
El Paso
03.2024 - 06.2025
- Review insurance eligibility, greet and process patients' charts tosee doctors, verify insurance and referrals to ensure properauthorizations, and collect payments for copays and balances asneeded.
Customer Service Representative
Homestate Insurance Agency
El Paso
06.2023 - 02.2024
- Payment processing operator reviews customer's payments.Manages the credit card and cash transactions by phone or inperson. Communicate and discuss further auto insurance policiesas needed.
Advisor 1
Texas Health and Human Service Commission
El Paso
08.2022 - 03.2023
- Reviewing eligibility files/ applications, interviewing clients anddocumenting client information, determining benefits, verifyingcase data, and explaining program benefits and requirements toclient needs.
Teller Center Representative
GECU
El Paso
03.2022 - 07.2022
- Greeting members, evaluating and responding to members'requests. Complete member's transactions utilizing a virtual tellermachine (ITM), including withdrawals, loan payments, deposits,lines of credit. Make sure to balance at the end of shift to accurate change.
Digital Shopper/Online Grocery Associate
Walmart
El Paso
11.2020 - 03.2022
- Fulfill customer orders by reviewing them locating, preparing, andpackaging merchandise. Ensuring the accuracy of orders prior topickup time and date. Making the appropriate productsubstitutions and consulting with the customer as needed for satisfaction.
Cashier, Waitress & Bartender
Bowl El Paso
El Paso
07.2016 - 03.2020
- Receive payment by cash, check, credit cards, vouchers, or automatic debits. Issue receipts, refunds, credit, or change due to customers. Count money and audit money drawers. Count money in cash drawers at the beginning of shifts to ensure the amounts are correct and there is adequate change.
Education
Associate of Applied Science - Health Administration
Southwest University
El Paso, TX 09.2023 - 10.2024
Associate of Applied Science - Criminal Justice
El Paso Community College
El Paso, TX 08.2016 - 12.2020
Ysleta High School
El Paso, TXSkills
- Patient communication
- Insurance verification
- Data entry
- Customer service
- Team collaboration
Timeline
Front Desk Receptionist
Family Medicine and Skin Care Center
06.2025 - Current
Bilingual Patient Service Specialist
Southwest Eye Institute
03.2024 - 06.2025
Associate of Applied Science - Health Administration
Southwest University
09.2023 - 10.2024
Customer Service Representative
Homestate Insurance Agency
06.2023 - 02.2024
Advisor 1
Texas Health and Human Service Commission
08.2022 - 03.2023
Teller Center Representative
GECU
03.2022 - 07.2022
Digital Shopper/Online Grocery Associate
Walmart
11.2020 - 03.2022
Associate of Applied Science - Criminal Justice
El Paso Community College
08.2016 - 12.2020
Cashier, Waitress & Bartender
Bowl El Paso
07.2016 - 03.2020
Ysleta High School