Tayvin Davalos
Livingston
Summary
Detail-oriented professional with over 10 years of experience in front desk operations and optical services. Proven ability to manage patient inquiries, coordinate care, and resolve issues efficiently, ensuring seamless communication between patients and medical staff.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Mann Eye Institute
Livingston
05.2020 - Current
- Greeted and assisted patients upon arrival, ensuring a welcoming atmosphere.
- Managed appointment scheduling using electronic health record systems efficiently.
- Handled patient inquiries and resolved issues promptly and professionally.
- Maintained cleanliness and organization of the front desk area consistently.
- Coordinated communication between medical staff and patients for smooth operations.
- Processed patient information and insurance details accurately at check-in.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
Optician
Mann Eye Institute
Livingston
05.2020 - Current
- Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
- Provided personalized eyewear consultations for diverse patient needs.
- Assisted customers with selecting frames and lenses that best suited their needs.
- Assisted in fitting and adjusting eyeglasses for optimal comfort.
- Educated patients on lens options and care instructions.
- Collaborated with eye care professionals on patient prescriptions.
- Maintained accurate patient records and appointment scheduling.
- Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
- Investigated and resolved customer complaints and adjusted and repaired customer eyewear.
- Inspected finished eyeglasses to conform to company's quality check process and verified proper fit to customer satisfaction.
- Processed payments for products purchased by customers.
- Dispensed contact lenses upon completion of fitting process.
- Explained the benefits of various types of eyewear protection options such as anti-glare coating or UV protection.
- Repaired broken frames using specialty tools and equipment.
- Adjusted eyewear for proper fit and comfort level.
- Used hands, heat and tools to bend and shape frames to fit customer's face.
- Heated, shaped, or bent metal or plastic frames to fit eyeglasses to client.
- Managed inventory of frames and lenses for efficient service.
Education
High School Diploma -
Livingston High School
Livingston, TX05-2014
Angelina College
Lufkin, TXSkills
- Appointment scheduling
- Electronic health records
- Patient management
- Insurance verification
- Patient communication
- Customer service
- Complaint resolution
- Eyewear fitting
- Sales techniques
- Document management
- File organization
- Office organization
- Office supplies ordering
- Time management
- Problem solving
- Team collaboration
- Effective communication
- Verbal and written communication
Timeline
Front Desk Receptionist
Mann Eye Institute
05.2020 - Current
Optician
Mann Eye Institute
05.2020 - Current
High School Diploma -
Livingston High School
Angelina College