Jessica Berrelleza
Kyle,TX
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Mervyns Department Store
Austin, Texas
11.1996 - 01.2005
- Assisted customers with product inquiries and service requests.
- Processed transactions accurately using point-of-sale systems.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
Customer Service Representative
Lack's Furniture
Austin, Texas
09.1994 - 10.1996
- Processed transactions accurately using point-of-sale systems.
- Resolved customer complaints effectively and professionally.
- Monitored inventory levels and restocked shelves as needed.
- Provided feedback to management on customer trends and preferences.
Customer Service Representative
Montgomery Wards Department Store
Austin, Texas
02.1993 - 01.1994
- Assisted customers with product inquiries and service requests.
- Maintained organized merchandise displays to enhance shopping experience.
- Collaborated with team members to ensure smooth store operations.
- Monitored inventory levels and restocked shelves as needed.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Education
High School Diploma -
Homeschool
Austin, TX03-1994
Skills
- Database maintenance
- Performance improvement
- Accuracy and attention to detail
- Data processing
- Document processing
- Fast typing speed
- Data accuracy
- Maintains confidentiality
- Software troubleshooting
- Microsoft Word
Timeline
Customer Service Representative
Mervyns Department Store
11.1996 - 01.2005
Customer Service Representative
Lack's Furniture
09.1994 - 10.1996
Customer Service Representative
Montgomery Wards Department Store
02.1993 - 01.1994
High School Diploma -
Homeschool