Open To Work
Jessica Bertrand
Dollar General
Thicket,TX
Work Preference
Job Search Status:
Open to work
Desired Job Title
sales associatecustomer service
Work Type
Full TimePart Time
Location Preference
Remote
Minimum Desired Compensation
$15/hr
Important To Me
Work-life balanceFlexible work hoursHealthcare benefitsWork from home optionCareer advancement
6
years of professional experience
Reliable key holder with experience in store opening, cash management, loss prevention, and customer service. Known for attention to detail, clear communication, and keeping sales floors organized and secure.
Work History
Key Holder
11 Months- Managed key holder responsibilities, including opening and closing store and securing premises.
- Opened and closed Dollar General store while following daily security procedures.
- Processed transactions efficiently to ensure smooth customer service.
- Assessed customer needs and resolved service concerns to enhance shopping experience.
- Replenished merchandise and recovered aisles to keep sales areas organized and ready.
- Stocked merchandise and recovered aisles to maintain sales standards.
- Unloaded freight and organized backroom inventory for replenishment.
- Monitored cash drawer and followed loss prevention procedures.
- Supported store manager with daily operations and associate coverage.
Apparel Associate
2 Years 6 Months- Assisted customers with product locations
- Addressed customer requests for certain items and resolved service issues to maximize satisfaction.
- Organized and folded clothing, shoes, and jewelry in the apparel section to maintain a tidy display.
- Executed price changes and set merchandise displays to align with company standards.
- Moved to fitting room answering the phones, making pages and announcements, helping with apparel
- Recovered and organized stock throughout each shift to keep racks customer-ready.
- Updated pricing to reflect permanent changes and temporary sales drops.
- performed maintenance cleaning to ensure store cleanliness and enhance customer experience
Customer Service Representative
5 Months- Resolved customer concerns with calm, courteous service, enhancing customer satisfaction on the sales floor.
- Provided timely resolution of customer complaints, contributing to overall positive shopping experience.
- Assisted Family Dollar customers with product locations, returns, and purchase questions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Processed cash register transactions while ensuring accurate balance of payment types at checkout.
- Restocked merchandise, recovered aisles, and maintained clean discount store displays.
- Updated price changes on merchandise displays to reflect current pricing and shelf tags according to Family Dollar store standards.
Skills
Point of sale
Cash management
Store opening
Store closing
Loss prevention
Financial transactions
Stock replenishment
Analytical skills
Attention to detail
Reliability
Analytical skills
Effective communication
Conflict resolution
Conflict resolution
Timeline
Key Holder
Dollar General
10.2025 - 09.2026Read More
Apparel Associate
Walmart
10.2020 - 04.2023Read More
Customer Service Representative
Family Dollar
05.2020 - 10.2020Read More