Jessica Betts
Meadville,PA
Summary
Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques for account rounding and cross selling. Skilled in professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Associate Account Manager
First National Insurance Agency
04.2021 - Current
- Anticipated clients' needs by staying in touch on regular basis.
- Consulted with clients after insurance needs are met to resolve possible problems and provide ongoing support.
- Worked diligently to
- Built client relationships by acting as liaison between the Insurance Carrier, Producer and Client.
- Developed and implemented strategies to increase client retention.
- Served customers with knowledgeable, friendly support at every stage of quoting and presenting.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Shift Manager
Sheetz
12.2014 - 04.2021
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Tracked receipts, employee hours, and inventory movements.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Exercised composure under pressure and in escalated customer service scenarios.
Education
High School Diploma -
Conneaut Area Senior High School
Linesville, PA06.2016
Skills
- Account Management
- Professional Relationship-Building
- Marketing Accounts
- Microsoft Suite
- Employee Mentoring
- Agency Management - Epic Experience
Additional Information
Property & Casualty License
Highly proficient in Applied Epic, Indio and Microsoft Office Suite.
Private Client carrier website rating
Proficient in High Value Home replacement cost determination
Timeline
Associate Account Manager
First National Insurance Agency
04.2021 - Current
Shift Manager
Sheetz
12.2014 - 04.2021
High School Diploma -
Conneaut Area Senior High School
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