Jessica Blackmon
Farmingdale,NY
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
25
25
years of professional experience
Work History
Customer Service Representative
Mikado Japanese Steakhouse
Oak Grove, KY
08.2017 - 11.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Performed high quality customer service and maintained excellent customer satisfaction
- Maintained excellent and accurate performance in a very busy and fast paced environment
- Well established communication skills while providing recommendations and suggestions that resulted in higher sales for the company
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Automated Logistical Specialist 92A
US Army
Fort Campbell North, Kentucky
01.2010 - 12.2013
- Planned workflow, coordinated employee scheduling and assigned duties to maintain performance and accommodate fluctuating workloads.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Maintained accountability of all assigned equipment and supplies.
- Ensured compliance with applicable laws and regulations concerning product storage conditions and safety procedures.
- Utilized automated logistics systems to process requisitions, issue supplies, and maintain records.
- Scheduled materials shipments and transportation for on-time delivery, reducing delays.
- Trained new personnel on warehouse procedures such as receiving processes and stocking methods.
- Generated reports summarizing current inventory status.
- Prepared documents such as purchase orders, invoices, shipping documents, and reports.
- Performed inspections upon receipt of shipments to ensure conformance with specifications or contracts.
- Monitored stock levels, identified discrepancies, and performed necessary inventory adjustments.
Automated Logistical Specialist 92A
US Army
Camp Stanley , Korea, South
01.2009 - 01.2010
- Performed inspections upon receipt of shipments to ensure conformance with specifications and regulations
- Prepared documents such as purchase orders, invoices, shipping documents, and reports.
- Utilized automated logistics systems to process requisitions, issue supplies, and maintain records.
- Monitored stock levels, identified discrepancies, and performed necessary inventory adjustments.
- Conducted physical inventories to verify accuracy of system data.
- Processed returns from customers due to incorrect or damaged products.
Automated Logistical Specialist (92A)
US Army
Fort Hood, Texas
09.2005 - 12.2008
- Managed the shipping, receiving process for incoming, outgoing materials.
- Ensured that orders were placed in accordance with government regulations and policies.
- Utilized ULLS-G program to monitor material status information, develop projections, and generate reports regarding supply activity.
- Organized storage areas for efficient retrieval of materials.
- Conducted regular physical inventories to ensure accuracy of records.
- Assisted in loading and unloading shipments from trucks and other vehicles.
- Provided training and guidance to new personnel on automated logistical processes.
- Performed maintenance checks on vehicles used to transport supplies.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Reviewed supplies inventory levels and purchased necessary items.
Automated Logistical Specialist 92A
US Army
Fort Rucker, Alabama
10.2000 - 09.2005
- Utilized automated logistics systems to process requisitions, issue supplies, and maintain recor
- Trained new personnel on warehouse procedures such as receiving processes and stocking methods.
- Coordinated with customers on the delivery of requested items.
- Developed and maintained databases to track supply items including quantity, location, cost, and delivery status.
- Conducted physical inventories to verify accuracy of system data.
- Updated records in manual or automated systems when necessary.
- Processed returns from customers due to incorrect or damaged products.
- Researched sources for obtaining materials at lowest cost while meeting quality standards.
- Generated reports summarizing current inventory status.
- Informed upper management or department heads of items loaded or problems encountered.
- Presented and explained work orders to team.
- Inspected equipment for wear, specifications adherence and issues.
Greenhouse Worker
Bergen's Greenhouses
Detroit Lakes, Minnesota
02.2000 - 07.2000
- Monitored temperature, humidity and light levels in the greenhouse to ensure optimal growing conditions.
- Planted seedlings for the distribution of larger companies such as Wal-Mart, K-mart and Home Depot
- Maintained an average of planting 10,000 plants per day per worker
Education
Some College (No Degree) - Business
- Studied introduction to business
- Micro business
- Did not finish the degree
Skills
- Professional telephone demeanor
- Creative problem solving
- A team player but also capable of working individually
- Adaptability and flexibility
- Customer relations
- Retail sales customer service
- Empathy and patience
- Critical thinking
- Positive and professional
Timeline
Customer Service Representative - Mikado Japanese Steakhouse
08.2017 - 11.2024
Automated Logistical Specialist 92A - US Army
01.2010 - 12.2013
Automated Logistical Specialist 92A - US Army
01.2009 - 01.2010
Automated Logistical Specialist (92A) - US Army
09.2005 - 12.2008
Automated Logistical Specialist 92A - US Army
10.2000 - 09.2005
Greenhouse Worker - Bergen's Greenhouses
02.2000 - 07.2000
Central Texas College - Some College (No Degree), Business
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