Jessica Blighton
Ceres,CA
Summary
- Out going
- Always arrives early
- Mother of 2 kids
Overview
4
4
years of professional experience
Work History
Shift Manager
Burger King
Waterford
05.2023 - Current
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Promoted a positive work environment through open communication and constructive feedback.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
- Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
Crew
Carl’s Jr
Turlock
10.2019 - 05.2023
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Worked well with teammates and accepted coaching from management team.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Became familiar with products to answer questions and make suggestions.
- Kept kitchen, counter and dining areas cleaned and sanitized.
Education
Gen Ed -
Lodi High School
Lodi, CA05.2007
Skills
- Team Development
- Safety Compliance
- Energetic and Enthusiastic
- Staff Motivation
- Payment Processing
- Opening and Closing Procedures
- Accurate Money Handling
- Flexible Schedule
- Process Improvements
- Handling Customer Complaints
- Sales Strategies
- Cash Handling
- Employee Training
- Mentoring and Coaching
- Workplace Safety
- Tech-Savvy
- Customer service focus
- Task prioritization
- Inventory management
- Team leadership
Timeline
Shift Manager
Burger King
05.2023 - Current
Crew
Carl’s Jr
10.2019 - 05.2023
Gen Ed -
Lodi High School