Jessica Bost
Cuyahoga Falls,OH
Overview
17
17
years of professional experience
Work History
Billing Clerk
Awl Transport, Inc. Dba Tlx
01.2025 - 10.2025
- Processed invoices and billing statements with high accuracy.
- Coordinated with accounting team to ensure timely billing cycles.
- Managed high volume of invoices while maintaining attention to detail, resulting in improved financial accuracy.
Customer Service Representative
Wilson Companies
10.2023 - 09.2024
- Manage large amounts of incoming calls
- Provide accurate, valid and complete information by using the right methods/tools
Call Center Representive
Leaf Home Water Solutions
11.2022 - 05.2023
- Met customer call guidelines for service levels handle time, and productivity.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
Quality Control Clerical
Signet Jewelers
08.2013 - 11.2022
- Inspected, verified and documented quantifiable characteristics of finished goods by comparing against customer specifications and company quality standards.
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
Boatswains Mate
Navy
05.2008 - 09.2009
- Trained deck division personnel in upkeep of ship's external structure, marlinspike, painting, rigging and deck equipment.
- Help underway replenishment procedures to maintain equipment used in unloading and loading cargo.
Education
Bachelor of Science - Business Administration
Brown Mackie Collage
Akron, OH07.2016
Associate of Science - Database Administration
Brown Mackie College
Akron, Ohio07.2012
Skills
- Social Perceptiveness
- Conduct Monitoring
- Routine Inspections
- Verbal and Written Communication
- Team Collaboration
- Efficient Precision
- Customer Service
- Problem-Solving Skills
- Technical Skills
- Quality Assurance Controls
- Adaptability
- Empathy
- Time Management
- Proactive Mindset
- Data entry
- Data entry proficiency
- Customer service
- Invoice processing
Timeline
Billing Clerk
Awl Transport, Inc. Dba Tlx
01.2025 - 10.2025
Customer Service Representative
Wilson Companies
10.2023 - 09.2024
Call Center Representive
Leaf Home Water Solutions
11.2022 - 05.2023
Quality Control Clerical
Signet Jewelers
08.2013 - 11.2022
Boatswains Mate
Navy
05.2008 - 09.2009
Associate of Science - Database Administration
Brown Mackie College
Bachelor of Science - Business Administration
Brown Mackie Collage