Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jessica Bowen

Starke

Summary

Medical Billing and Coding graduate with some healthcare administration experience, focused on opportunities in the Revenue Cycle sector. Proficient in Customer Service, Data Management, and Data Entry, demonstrating a strong work ethic and attention to detail. Solutions-driven and motivated to advance in the Medical Billing and Coding field.

Overview

11
11
years of professional experience

Work History

Family Support Worker

Partnership For Strong Families, Inc.
Starke
10.2022 - Current
  • Assisting with transports, visitations and any other help the case workers or upper management need.
  • Helping children and families who are in the foster system by providing support.
  • Listening and communication skills, organization, and understanding policies and procedures.

Member Service Representative

Aetna, a CVS Health Company
Remote
04.2024 - 09.2024
  • I work remotely, answer questions and resolve issues at point of contact from phone calls from members and providers.
  • Help resolve member and provider issues.
  • Educate and assist members on benefit plans information and available services that are in place to help them.
  • Listening and responding to questions, educating members on supporting them in managing their health.
  • Document notes on calls for members and providers.

Clinic Manager

Massage Envy
Fleming Island
01.2021 - 04.2022
  • Setting appointments for members and visitors in the clinic.
  • Hiring new staff and training new and current employees on policies, procedures and standards that are to be implemented throughout the clinic.
  • Making sure payroll is done and submitted on time.
  • Building and managing a successful team for the clinic.
  • Sales - memberships sign ups and selling facial and massage products to customers.

Assistant Manager

Aspen Dental
Gainesville
01.2020 - 01.2021
  • Scheduling, verifying insurance, customer service, phone calls, verifying payments.

Assistant Manager

Sprint Store
Starke
09.2014 - 01.2020
  • Provided excellent customer services skills, supported staff with communication and expectations of daily duties in the store.
  • Helped with interviews, training, and building up our team's sales skills.
  • We made sure our store was following policies and procedures.
  • Coaching new and current employees on sales, customer service and knowledge of our products.

Education

Medical Billing And Coding Certificate - Medical Billing And Coding

Cambridge College of Healthcare And Technologies
Starke, FL
10-2025

Health Service Management Certificate -

San Joaquin Valley College
Online, California
01.2012

Skills

  • Typing speed of 96 wpm
  • Proficient in Microsoft Office
  • Team collaboration
  • Time management
  • Conflict resolution
  • Customer service and support
  • ICD-9, ICD-10, CPT & HCPCS coding expertise
  • Electronic claims submissions
  • Patient information analysis

References

References available upon request.

Timeline

Member Service Representative

Aetna, a CVS Health Company
04.2024 - 09.2024

Family Support Worker

Partnership For Strong Families, Inc.
10.2022 - Current

Clinic Manager

Massage Envy
01.2021 - 04.2022

Assistant Manager

Aspen Dental
01.2020 - 01.2021

Assistant Manager

Sprint Store
09.2014 - 01.2020

Medical Billing And Coding Certificate - Medical Billing And Coding

Cambridge College of Healthcare And Technologies

Health Service Management Certificate -

San Joaquin Valley College

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