Jessica Boyd
Martin,TN
Summary
Accomplished Front of House Manager at Blakes At Southern Milling, adept in operational efficiency and guest relations. Elevated customer satisfaction and team performance through strategic staff training and effective conflict resolution. Skilled in POS system operations and labor cost control, significantly boosting operational excellence and service quality.
Overview
7
7
years of professional experience
Work History
Restaurant Front of House Manager
Blakes At Southern Milling
Martin, TN
09.2023 - Current
- Mentored new team members on restaurant policies, procedures, and best practices to ensure consistent guest experiences across shifts.
- Collaborated with back of house management to ensure seamless communication between kitchen and service staff for optimal dining experiences.
- Enhanced customer satisfaction by efficiently managing front-of-house operations and addressing guest concerns promptly.
- Provided exceptional customer service by anticipating guests'' needs from arrival through departure.
- Recruited top talent for front of house positions through networking efforts, job fairs, and social media advertising campaigns.
- Coordinated special events including private parties, catering orders, and community outreach programs to expand the restaurant''s presence within its local market area.
- Conducted regular evaluations of staff performance, providing constructive feedback and opportunities for growth within the organization.
- Streamlined reservation processes, improving guest experience and maximizing seating capacity during peak hours.
- Maintained a clean, welcoming environment by overseeing daily cleaning tasks and ensuring adherence to health codes.
- Resolved conflicts among team members diplomatically while maintaining a positive work atmosphere conducive to collaboration.
- Managed financial aspects such as budgeting, payroll processing, and cash handling procedures to ensure accurate accounting practices.
- Conducted regular staff meetings to provide updates, address concerns, and maintain open lines of communication among team members.
- Performed cash handling activities and secured nightly bank deposits.
FOH Manager
The Grind Mac And Cheese Burger Bar
Martin, TN
10.2017 - 07.2023
- Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
- Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
- Implemented new menu items in coordination with the chef, boosting overall sales revenue.
- Elevated team performance with regular training sessions, addressing areas of improvement and promoting best practices.
Education
High School Diploma -
Fountain Fort Carson
Fountain, CO05.2007
Skills
Operational Efficiency
Food Safety Compliance
Guest Relations
Staff Motivation
Employee Scheduling
Labor cost control
Training and mentoring
Conflict Resolution
Task Delegation
Staff Supervision
Time tracking
POS system operations
Excellent Customer service
Timeline
Restaurant Front of House Manager
Blakes At Southern Milling
09.2023 - Current
FOH Manager
The Grind Mac And Cheese Burger Bar
10.2017 - 07.2023
High School Diploma -
Fountain Fort Carson