Jessica Brace
Mayville,MI
Summary
Bar Manager with a proven track record at Mayville Eagles #4099, excelling in customer service and team leadership. Spearheaded initiatives that significantly improved guest satisfaction and safety protocols. Skilled in vendor management and staff training, adept at fostering a positive work environment and negotiating favorable terms, ensuring operational excellence and cost efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Bar Manager
Mayville Eagles #4099
01.2017 - Current
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
- Improved customer service rankings by resolving issues quickly and accurately.
- Implemented strict hygiene and safety protocols, ensuring safe environment for both staff and patrons.
- Oversaw food preparation and monitored safety protocols.
Education
None - General
Caro Community Schools
Caro Mi 05.1999
Skills
- Customer service
- Team leadership
- Problem-solving
- Staff training
- Health and safety
- Responsible alcohol service
- Staff scheduling
- Inventory management
- Health codes compliance
- Guest interaction
- Vendor management
- Foodservice management
- Labor cost control
- Time management
- Decision-making
- ServSafe compliance
Certification
Servsafe manager certificate
Servsafe food and alcohol certificates
Timeline
Bar Manager
Mayville Eagles #4099
01.2017 - Current
Servsafe manager certificate
Servsafe food and alcohol certificates
None - General
Caro Community Schools
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