Jessica Bradford
Exmore,VA
Summary
At Chapman Electric, I excelled as an Office Administrative Assistant, enhancing office efficiency and customer satisfaction through expert inventory management and exceptional verbal communication. Leveraged computer proficiency and a proactive approach to streamline processes, achieving significant improvements in document compliance and client relations. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
20
20
years of professional experience
Work History
Office Administrative Assistant
Chapman Electric
Exmore, VA
02.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Responded to inquiries from callers seeking information.
- Created and updated records and files to maintain document compliance.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Conducted research to assist with routine tasks and special projects.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Ophthalmologist Assistant
Dr. John Foley
Exmore, VA
02.2004 - 02.2022
- Played a key role in the development of patient-focused marketing materials to attract new clients and increase overall clinic revenue.
- Contributed to the positive reputation of the practice by consistently delivering exceptional patient care and fostering strong relationships with referring physicians.
- Assisted in surgical procedures, ensuring a sterile environment and proper set-up for smooth operations.
- Demonstrated strong attention to detail when recording patient histories, resulting in comprehensive documentation for ophthalmologist review.
- Provided crucial support during emergency situations involving eye injuries, collaborating with healthcare professionals to ensure proper treatment and care.
- Promoted a safe and welcoming environment for all patients regardless of age, ethnicity, or background through compassionate interaction and communication skills.
- Supported overall clinic goals by cross-training in multiple roles, allowing for seamless coverage during staff absences or high-volume periods.
- Maintained up-to-date knowledge of industry advancements through continuing education courses and training seminars.
- Facilitated positive patient experiences by addressing concerns, answering questions, and providing clear explanations of complex medical information.
- Collaborated closely with ophthalmologists to develop individualized care plans for patients with various ocular conditions.
- Improved office efficiency by maintaining accurate patient records and scheduling appointments.
- Contributed to the success of the practice by providing exceptional customer service to patients both in-person and over the phone.
Education
Northampton High School
Eastville, VASkills
- Verbal Communication
- Document Preparation
- Scheduling appointments
- Billing and Invoicing
- Scheduling and calendar management
- File Organization
- Database entry
- Document Scanning
- Inventory Management
- Customer Engagement
- Office Supply Management
- Reception Management
- Human Resources
- Customer Service
- Computer Skills
- Computer Proficiency
Timeline
Office Administrative Assistant
Chapman Electric
02.2022 - Current
Ophthalmologist Assistant
Dr. John Foley
02.2004 - 02.2022
Northampton High School