Jessica Bragg-Samano
Commerce City
Summary
Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Sever
Steve's Snappin Dogs
12.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Personal Assistant/Private Nanny
Gilroy Family
11.2012 - Current
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Contributed to a positive work environment through professional demeanor and strong interpersonal skills.
- Provided emotional support and companionship to clients.
- Maintained entire family's schedule and organized events.
Server
Timberline Steak House
07.2012 - 10.2015
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Assistant Manager
Rendezvous Restaurant
01.2010 - 02.2012
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Server Trainer
Macaroni Grill
04.2004 - 08.2009
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Monitored new server performance and offered continuous support throughout training period.
Education
High School Diploma -
Filer High School
Filer, IDAssociate of Science - Pharmacy
ITT Technical Institute
Fresno, CA05-2006
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Safe food handling
- Menu memorization
- Sales techniques
- Order accuracy
Certification
Tips Certified
Timeline
Sever
Steve's Snappin Dogs
12.2022 - Current
Personal Assistant/Private Nanny
Gilroy Family
11.2012 - Current
Server
Timberline Steak House
07.2012 - 10.2015
Assistant Manager
Rendezvous Restaurant
01.2010 - 02.2012
Server Trainer
Macaroni Grill
04.2004 - 08.2009
High School Diploma -
Filer High School
Associate of Science - Pharmacy
ITT Technical Institute
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