Jessica Branco
Coconut Creek,FL
Summary
Proven hospitality professional with a track record of enhancing customer satisfaction through expert beverage preparation and suggestive selling. Excelled in building relationships and efficiently managing high-volume events. Skilled in menu memorization and adept at fostering a positive work environment, consistently achieving accurate cash handling and resolving complaints with professionalism.
Overview
16
16
years of professional experience
Work History
Bartender
Capones Nightclub
06.2014 - 04.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Server
Tom N Jay Wings
09.2013 - 06.2014
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Bartender
Brick Rock Bar
10.2010 - 01.2012
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Server/Head Bartender
Macaroni Supper Club
07.2006 - 09.2010
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
Nail Tech License - Nail Technician
Boca Beauty Academy
Boca Raton, FL06.2023
No Degree - Language
UQUAM
Montreal,Canada05.2011
CEGEP - Fashion Design
College Lasalle
Montreal,Canada05.2008
Skills
- Suggestive Selling
- Beverage Preparation
- Menu Memorization
- Food Preparation
Professional Fighter and Crossfit athlete
I have been doing Martial arts for 14 years now. I moved to florida to pursue my athlete career,which i did until last year. Crossfit being a good complimentary workout with fighting got my attention very quickly and I now am very passionate about it and compete occasionally.
Languages
French
Native or Bilingual
Portuguese
Elementary
Spanish
Limited Working
Timeline
Bartender
Capones Nightclub
06.2014 - 04.2022
Server
Tom N Jay Wings
09.2013 - 06.2014
Bartender
Brick Rock Bar
10.2010 - 01.2012
Server/Head Bartender
Macaroni Supper Club
07.2006 - 09.2010
Nail Tech License - Nail Technician
Boca Beauty Academy
No Degree - Language
UQUAM
CEGEP - Fashion Design
College Lasalle
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